Renato Munoz
Kissimmee
Summary
Dynamic and dedicated professional with extensive experience at Westgate Vacation Villas Resort & Spa, excelling in guest service and emergency response readiness. Proven ability to enhance guest satisfaction through proactive problem-solving and adaptability, while maintaining high cleanliness standards and supporting efficient hotel operations. Committed to fostering a positive team environment.
Overview
1
1
year of professional experience
Work History
Pool Attendant
Westgate Vacation Villas Resort & Spa
05.2024 - Current
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
Houseman
Westgate Vacation Villas Resort & Spa
05.2024 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
Education
Bachelor of Science - Engineering in Computer Science
Universidad De Las Americas
Chile01-2010
Skills
- Guest service
- Adaptability in situations
- Emergency response readiness
- Decision-making
Timeline
Pool Attendant
Westgate Vacation Villas Resort & Spa
05.2024 - Current
Houseman
Westgate Vacation Villas Resort & Spa
05.2024 - Current
Bachelor of Science - Engineering in Computer Science
Universidad De Las Americas
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