Renato Pangan
Flushing,NY
Summary
Dynamic Field Consultant with Subway Development of Queens, adept in operations management and team leadership. Spearheaded cost-saving initiatives, enhancing service quality and operational efficiency. Cultivated strong client relationships, driving business growth. Expert in problem-solving and analytical thinking, consistently exceeding performance targets and optimizing inventory management.
Overview
10
10
years of professional experience
Work History
Field Consultant
Subway Development of Queens
Queens, NY
05.2005 - 02.2015
- Conducted on-site assessments to identify operational inefficiencies and recommend improvements.
- Collaborated with franchise owners to ensure compliance with corporate standards and policies.
- Developed training materials for staff to enhance service quality and operational efficiency.
- Implemented best practices to streamline inventory management and reduce waste.
- Analyzed customer feedback to drive service enhancements and improve overall satisfaction.
- Supported franchise operations by troubleshooting equipment issues and facilitating repairs.
- Coordinated with suppliers to optimize inventory levels and ensure timely deliveries.
- Facilitated workshops for employees focused on improving customer engagement strategies.
- Consistently exceeded performance targets due to diligent planning, execution, monitoring, and evaluation of field consultant activities.
- Implemented cost-saving measures, identifying areas for improvement and recommending changes that positively impacted the bottom line.
- Developed strong relationships with clients, ensuring ongoing business opportunities and referrals.
Education
Bachelor of Science - Electrical Engineering
Adamson University
Manila, Philippines 05.1987
Skills
- Operations management
- Business analysis
- Organizational development
- Problem-solving
- Time management
- Integrity and honesty
- Team collaboration
- Verbal and written communication
- Decision-making
- Team leadership & development
- Work Planning and Prioritization
- Customer relationship management
- Analytical thinking
- Goal setting
Timeline
Field Consultant
Subway Development of Queens
05.2005 - 02.2015
Bachelor of Science - Electrical Engineering
Adamson University