Renatta Hill-Megnin
Phoenix,NY
Summary
Dynamic leader with a proven track record at Golden Sun Bus Service Inc, excelling in strategic planning and relationship building. Enhanced team performance through mentorship and compliance oversight, while fostering a culture of continuous improvement. Skilled in regulatory adherence and employee training, driving engagement and retention across diverse teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Safety & Compliance
Golden Sun Bus Service Inc
09.2016 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Operations Manager, Customer Experience
Staples, The Office Supply Superstore
09.2003 - 05.2016
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
Class A CDL - Driving
National Tractor Trailer School
Liverpool, NY05-2015
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Strategies and goals
- Hiring and retention
- Rules and regulations
- Maintain 60 driver 19A, SED and federal files
- follows all state 19A, federal and NYSED regulations/policies
- Teaches 30 hour basic driver courses
- Teaches 10 hour basic monitor courses
- Teaches all pre-services for new hires
- Holds biennial refreshers for 100 employees
Certification
- Certified SBDI- School Bus Driver Instructor (2019-Present)
- Certified 19A Examiner
Timeline
Director of Safety & Compliance
Golden Sun Bus Service Inc
09.2016 - Current
Operations Manager, Customer Experience
Staples, The Office Supply Superstore
09.2003 - 05.2016
Class A CDL - Driving
National Tractor Trailer School
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