Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Renauto Geanus

The Bronx,NY

Summary

Knowledgeable and dedicated professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Dog Walker

Club Pet
11.2022 - Current
  • Provided dogs with exercise and fresh air to promote dog health.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Followed optimal schedules for animals as set by owners or supervisors.
  • Kept records of all activities to keep owners fully informed on pet exercise and training progress.
  • Assisted with development of animal behavior modification plans.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Educated visitors and staff on proper animal care and handling.

Customer Service Representative

Access-A-Ride
11.2020 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about company updates and changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.

Dog Handler

D Is For Doggy
11.2018 - 08.2019
  • Managed dogs of varying breeds and sizes, providing attentive care.
  • Incorporated positive reinforcement methods to correct behavior problems.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Transported dogs safely and maintained clean driving record.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Administered prescribed medications to animals based on individual needs.
  • Kept animals stimulated with variety of enrichment activities.
  • Talked to or interacted with animals to increase familiarity with human voices or contact.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.

Floor Associate

Macy's
10.2016 - 09.2017
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Processed payments and provided receipts to establish proof of transaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

NVCHS Humanities 2
The Bronx, NY
06.2019

Skills

  • Coordination
  • Supply Maintenance
  • Policy and Procedure Explanations
  • Daily Log Updates
  • Honest and Trustworthy
  • Service Quality
  • Problem Identification
  • Manage Schedules
  • Maintain Equipment
  • Maintaining Clean Work Areas
  • Scheduled Services
  • Environmental Awareness
  • Critical Thinking
  • Invoice Payment
  • Excellent Communication
  • Reading Comprehension
  • Microsoft Office

Languages

English
Native or Bilingual

Timeline

Dog Walker

Club Pet
11.2022 - Current

Customer Service Representative

Access-A-Ride
11.2020 - 12.2022

Dog Handler

D Is For Doggy
11.2018 - 08.2019

Floor Associate

Macy's
10.2016 - 09.2017

High School Diploma -

NVCHS Humanities 2

Similar Profiles

CREATE PROFILE
Renauto Geanus