LaDette Webster

• Supervised FedEx sort operations and coordinated daily package flow
• Monitored safety procedures and enforced FedEx compliance standards
• Assigned dock tasks and directed warehouse team priorities

Root Cause Analysis: Investigates service failures, analyzes operational breakdowns, and reports feedback to management.

Quality & Operations Support: Promotes the service assurance network and supports quality improvement processes across operations.

focuses on root cause analysis, operational problem-solving, and quality improvement to keep shipping networks running smoothly.

Device & Software Support: Handles inventory tracking, deployment, and maintenance support for hardware, equipment, and software.

• Customer Support & Inquiry Resolution: Greet customers, answer questions about shipping options, routes, rates, and tracking, and resolve delivery or billing issues.
• Promote and sell company services, help customers select the best shipping or packaging methods, and process financial/POS transactions.
• Promote and sell company services, help customers select the best shipping or packaging methods, and process financial/POS
• transactions.
• Administrative & Station Operations: Perform administrative support tasks necessary to keep station or facility operations running smoothly.