Ren Brady Pleasants
Chattanooga,TN
Summary
Fast learning servant leader within the fields of Continuous Improvement and People Operations. Passionate about creating a workplace that makes every employee feel heard and supported, and maintains policies and procedures via updates utilizing input from all levels. Held many positions of leadership in the professional world, in volunteering, and in community groups, and greatly look forward to an opportunity to implement these leadership abilities with a fierce, dynamic, and equitable team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Box Lunch
11.2023 - Current
- Improve customer satisfaction through staff training in customer service and product knowledge, averaging 90-100% customer satisfaction
- Maximize sales by creating innovative visual merchandising displays and store layouts.
- Develop a successful employee recruitment and retention plan, reducing staff turnover rates.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversee loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimize labor scheduling for a staff of 10 according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Continuous Improvement Associate
The Trevor Project
03.2022 - 07.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Collaborated cross-functionally to develop policies, procedures, systems, and organizational change
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased employee satisfaction by resolving complex issues and providing exceptional service at all times.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Created solutions for employees to satisfy specific needs, quality, and budget.
- Utilized employee feedback to improve policies and procedures.
Application Advocate
Wiley Education Services
06.2021 - 02.2022
- Processed student application documentation to ensure accuracy across the board
- Compiled, processed, and interpreted data reports
- Submitted students for application review and made admissions decisions on behalf of campus
- Maintained and updated SOPs for multiple schools
- Liaised with campus officials and managed multiple email accounts for various schools
- Managed forms and enrollment for hundred of students each term
Chief People Officer (Volunteer)
Homoglobin
07.2020 - 11.2021
- Enhanced volunteer/employee engagement by implementing innovative talent development programs and initiatives.
- Increased retention rates by developing targeted recruitment strategies and comprehensive onboarding processes that doubled the size of staff
- Streamlined HR operations for improved efficiency through the implementation of modern technology platforms and tools.
- Fostered a diverse and inclusive work environment, driving cultural change initiatives and promoting open communication.
- Thought-partnered with the CEO on efforts to improve and expand the organization
- Devised hiring and recruitment policies for 50+ employee organization.
Office Manager
Rifle Paper Co.
09.2020 - 04.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships for a company of 50-100.
Education
Bachelor of Arts - English Editing, Writing, And Media
Florida State University
Tallahassee05.2017
Skills
- Employee Training
- Customer Service Management
- Hourly Shift Management
- Operations Management
- Process Improvement Solutions
- Cross-functional Collaboration
- Team Leadership
- Project Management
- Process Improvement
- Recruiting
- Labor Relations
- Cultural Awareness
Certification
DEI in the Workplace, Inclusive and Ethical Leadership, Project Management
Timeline
Store Manager
Box Lunch
11.2023 - Current
Continuous Improvement Associate
The Trevor Project
03.2022 - 07.2023
Application Advocate
Wiley Education Services
06.2021 - 02.2022
Office Manager
Rifle Paper Co.
09.2020 - 04.2021
Chief People Officer (Volunteer)
Homoglobin
07.2020 - 11.2021
Bachelor of Arts - English Editing, Writing, And Media
Florida State University
DEI in the Workplace, Inclusive and Ethical Leadership, Project Management
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