Keith Austin
Springfield,MA
Summary
Detail-oriented Assistant Manager offers more than 3-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Box Lunch
Springfield, MA
04.2021 - 05.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
Cashier
Best Buy
Springfield, MA
01.2021 - 03.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
Airforce
United Stated Air Force
Springfield, MA
03.2010 - 03.2017
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Electrician
Porter And Chester Institute - Chicopee
Chicopee, MASkills
- Task Delegation
- Product and service knowledge
- Recruiting and interviewing
- Employee Scheduling
- Employee engagement
- Workload Management
- Recruitment and hiring
- Sales Strategies
- Team motivation
Certification
- electrical certification
Timeline
Assistant Manager
Box Lunch
04.2021 - 05.2024
Cashier
Best Buy
01.2021 - 03.2021
Airforce
United Stated Air Force
03.2010 - 03.2017
Some College (No Degree) - Electrician
Porter And Chester Institute - Chicopee
- electrical certification
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