Rene Bravo
Lake Elsinore,CA
Summary
Knowledgeable and dedicated customer service field technician with extensive experience in the water and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and co workers alike. Maintains customer satisfaction and contributes to company success in the community. Quality, speed and process optimization out on the field. Funny, energetic and results-oriented with the hunger and passion for learning with an open mind on and off the field.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Field Tech
Irvine Ranch Water District
09.2002 - Current
- Responded to customer requests, offering excellent support and recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Turn on / off service to residential, and commercial unit per customer requests, and non payment.
- Get familiar and use maplet
- Set, remove and transfer construction meter on fire hydrants, fill out applications with meter info ,pictures, location.
- Lock meters off for non payments.
- Get familiar and execute the 101 ILP/SAC , 103 Wells and the 102 District Meter routes.
Education
High School Diploma -
Ortega High School
Lake Elsinore, CASkills
Setting and picking up 3 inch construction meters
Connecting and disconnecting 1" to 2" residential, industrial and irrigation services
Meeting customers and explaining and working with them to find a solution to their requests
I'm proficient in CCNB, Word ,Excel and Field Maplet
I'm able to assign and distribute the work load to the field crew in a fair and timely maner
I'm a hands on quick learner
Affiliations
IBEW union steward for local 47.
Certification
Water Distribution Operator Certification , Grade 1
Timeline
Customer Service Field Tech
Irvine Ranch Water District
09.2002 - Current
High School Diploma -
Ortega High School
Water Distribution Operator Certification , Grade 1
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