Rene Brown
Summary
Organized and dedicated Administrative Assistant, with proven track record of providing exceptional customer service in fast paced environments, offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self motivated work ethic with ability to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Bus Operator
ABM Industries
City of Los Angeles, CA
12.2018 - 04.2021
- Maintained full understanding of local roads and traffic patterns.
- Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Front Desk Receptionist
AppleOne Employment Services
Los Angeles, CA
06.2018 - 12.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Designed employee work schedules to address complete operational needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Security Professional
Allied Universal Security Services
El Segundo, CA
03.2012 - 03.2018
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Provided safety reports and data analysis to building managers to inform security processes.
- Performed cash drops while maintaining security and control of drop box.
- Monitored property and investigated areas of suspicion.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Recorded incident reports with detailed accounts of occurrences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Certificate - Computer Office Skills
Computer Educational Institution
Carson, CACertificate - Business Administration
Long Beach Job Corps Center
Long Beach, CABachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ07.2021
Skills
- Safe driving practices
- Accurate recordkeeping
- Airport operations
- Customer relations skills
- Effective communication skills
- Incident Reporting
Timeline
Bus Operator
ABM Industries
12.2018 - 04.2021
Front Desk Receptionist
AppleOne Employment Services
06.2018 - 12.2018
Security Professional
Allied Universal Security Services
03.2012 - 03.2018
Certificate - Computer Office Skills
Computer Educational Institution
Certificate - Business Administration
Long Beach Job Corps Center
Bachelor of Science - Human Resources Management
University of Phoenix