Rene Castillo

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
• Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
• Assisted clients with coping skills to deal with everyday assesments

• Built strong relationships with clients, leading to repeat business and referrals.
• Managed a high volume of inbound transactions while maintaining a professional demeanor under pressure.
• Educated customers on product features, pricing options, sales, promotions, and knowledge on everyday products.
• Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.

Maintain knowledge of insurance polices and upgrades for customer

Provide extensive knowledge of plan details and programs for extra care

Maintain a friendly demeanor in a high stress environment

Ability to research and find alternative routes for care of the client