René Cerna
Independence,MO
Summary
Motivated leader & professional with demonstrated knowledge of both the Missouri Cannabis Industry's and client service's best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership while also eager to provide patients with knowledge and compassionate cannabis experiences. Bringing almost 2 years of experience in the cannabis field with also 10 years+ experience in customer service and ready to take on challenging, growth-oriented role with Forest.
Overview
9
9
years of professional experience
Work History
Dispensary Manager
From The Earth
Kansas City, MO
12.2021 - 08.2022
- Worked with upper management & DHSS to access compliancy needs for dispensary audits.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring a team of 10+.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Recorded inventory sales into organization's weekly income report.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Daily and Monthly full store cannabis audits.
- Created bi-weekly work schedules via Homebase.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Team Leader & Inventory Manager
From The Earth
Kansas City , MO
01.2021 - 12.2021
- Handled and accepted cannabis deliveries on an almost daily basis while also accepting them via METRC.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Remaining compliant by DHSS standards by reviewing compliant labels and generating cannabis product compliant labels and barcodes using Zebra software.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Led team of 18 members while providing exceptional customer service.
- Daily cannabis product audits while having effective discrepancy troubleshooting.
- Remaining compliant by DHSS standards by reviewing compliant labels and generating cannabis product compliant labels and barcodes using Zebra software
Business Banker
U.S. Bank
Independence, MO
11.2019 - 01.2021
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Maintained up-to-date knowledge of competitors' products.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
Business Banking Relationship Manager
JP Morgan Chase
Los Angeles, CA
02.2013 - 10.2019
- Met with customers to assess needs and propose customized solutions.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Structured and finalized secured and unsecured loans.
Education
High School Diploma -
Gardena High School
Gardena, CA05.2007
Skills
- Staff Management
- Project Management
- Managing Operations and Efficiency
- Lead Training
- DHSS Compliancy
- Customer Service
- Policy Development and Enforcement
- Sales Tracking
Accomplishments
- Achieved 2 successful dispensary audits.
- Maintained best overall store product sales including non cannabis.
- Regularly reached team goals.
Technical Skills
- METRC
- Dutchie Website Editor & Troubleshooting
- Google Workspaces
- Microsoft Teams
- Excel / Google Sheets
- Microsoft Word / Google Docs
- POS System & Printer setup
- Zebra Barcode Software
- Homebase Work Scheduling
Timeline
Dispensary Manager
From The Earth
12.2021 - 08.2022
Team Leader & Inventory Manager
From The Earth
01.2021 - 12.2021
Business Banker
U.S. Bank
11.2019 - 01.2021
Business Banking Relationship Manager
JP Morgan Chase
02.2013 - 10.2019
High School Diploma -
Gardena High School
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