Rene Denice Bess
Kansas City
Summary
Strong communicator and adept problem solver, enhancing efficiency and service delivery in high-pressure environments at Kansas City Health Department.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Kansas City Health Department
Kansas City
07.2022 - Current
- Provides support to the Kansas City Health Department's HIV Services Fee for Service program, including reimbursement for Outpatient Ambulatory and Oral Health services for people living with HIV.
- Performs clerical duties to maintain organized records, contracts, and grant documents.
- Reviews consumer eligibility for support services and medical services and efficiently processes eligibility for claim invoices.
- Maintains files on financial transactions and processes referrals.
- Reviews and approves Oral Health and Outpatient Ambulatory Fee for Service referrals, medical claims adjustments, and enters encounters for services in the client database.
- Assists Contract Manager with tracking contract and grant agreements.
- Answers calls and greets consumers for HIV Services.
- Manages the meeting room and schedule requests.
- Timekeeper Clerk for the department.
Dispatcher
Water Services Department
Kansas City
04.2009 - 07.2022
- Answer incoming complaints and requests for service calls from KCPD & Fire dispatchers, Business office, and Action Center.
- Manage after-hour calls for Action Center, Pollution, Wastewater, Public Works, Traffic, Tree services, Stormwater, and Flood control.
- Operate 2-way radio to transmit and receive messages or service by telephone.
- Enters citation information into the database.
- Responds to information requests from the public and provides guidance on reestablishing service and payment options after hours.
- Enter PeopleSoft cases and My Civic cases for customer complaints or emergency routine services.
- Maintains and emails pipeline logs for the Pipeline division.
Dispatcher
Neighborhood & Community Services Division
Kansas City
01.2006 - 04.2009
- Answer telephone and obtain information from KCPD dispatchers regarding requests for tows.
- Document information on tow requests, log reports including pictures and vehicle key locations.
- Monitor the security of authorized personnel on the lot.
- Assist in employee training.
- Facilitated, assigned, and instructed tow drivers to necessary locations.
Security Officer
Conventions and Entertainment
Kansas City
08.2004 - 01.2006
- Ensured the safety of building occupants and conducted routine surveillance checks.
- Managed calls for service regarding securing and un-securing property.
- Monitored security cameras for Bartle Hall, Music Hall, Municipal Auditorium & Theatre League.
- Conducted daily logs of activities and monitored daily traffic regarding incoming personnel & employees.
Education
H.S Diploma -
North Kansas City
Clewiston, Florida01.2004
Skills
- Over 20 years of experience in Safety and Customer Relations, with expertise in Dispatch and Administrative Assistance
- Excellent communication skills, both oral and written
- Good problem-solving, analytical, and organizational skills with attention to detail
- Computer literacy includes proficiency in PeopleSoft, NOVAtime, Banner, Hansen, Lotus Notes, NextGen, Microsoft Word, Excel, PowerPoint, KCMO Tow Database, My Civic, and other specialty systems
- Ability to work well in a fast-paced environment and meet deadlines
- Working out of class, Customer Service Supervisor
- Customer service
- Microsoft Office
- Contract tracking
- Financial documentation
- Data entry
- Time management
- Meeting coordination
- Problem solving
- Administrative operations
- File organization
- Database entry
Timeline
Administrative Assistant
Kansas City Health Department
07.2022 - Current
Dispatcher
Water Services Department
04.2009 - 07.2022
Dispatcher
Neighborhood & Community Services Division
01.2006 - 04.2009
Security Officer
Conventions and Entertainment
08.2004 - 01.2006
H.S Diploma -
North Kansas City
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