Rene Dommer
Brockport,NY
Summary
Customer Service Professional experienced in enhancing customer experiences through service-oriented behaviors and personalized solutions. Leveraged strong analytical and communication skills to resolve conflicts and identify customer needs in high-demand environments. Maintained detailed records of customer interactions to support operational goals and improve service quality.
Overview
23
23
years of professional experience
Work History
Customer Care Associate
Cotality
Rochester, New York
09.2025 - Current
- Resolved customer inquiries promptly and efficiently to enhance satisfaction.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Provided exceptional customer service through various communication channels.
- Utilized internal systems to track and manage customer interactions effectively.
- Escalated complex issues to appropriate departments for resolution assistance.
PHARMACY PRODUCTION CLERK
ExpressScripts
11.2023 - 02.2024
- Managed multiple tasks efficiently, meeting deadlines while maintaining attention to detail.
- Collaborated with coworkers to share best practices, enhancing productivity and quality standards.
- Oriented packages for efficient sortation.
- Capability to accurately escalate issues to leadership for action; provide input regarding solutions.
CUSTOMER SERVICE REPRESENTATIVE
Aegis
10.2012 - 05.2014
- Promoted superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered constant flow of inbound customer calls with minimal wait times; servicing more than 60 accounts per day.
- Adapted to rapid changes by maintaining a positive attitude and responding effectively to evolving customer needs.
- Calculated order totals, updated accounts, and maintained detailed inventory records to ensure accurate processing and customer satisfaction.
- Provided essential backup support to leadership to maintain workflow.
RETAIL SALES ASSOCIATE
Bath & Body Works
06.2009 - 07.2010
- Greeted customers, assisted with product inquiries and selections to enhance shopping experience.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and organized merchandise displays, ensuring optimal presentation and availability.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained and supervised new employees on selling strategies and best practices to improve team performance.
INTELLIGENCE ANALYST
United States Army
03.2003 - 04.2008
- Deployed overseas and expertly developed, delivered, and presented comprehensive briefings on enemy activity to senior military officials, ensuring informed decision-making in high-stakes situations.
- Conducted thorough research and analysis of intelligence data, providing crucial insights to support military operations in challenging environments.
- Monitored enemy communications, identifying and assessing potential threats to ensure mission success and safety.
- Collaborated with fellow intelligence analysts, building a network for information exchange and refining intelligence assessments.
Education
Associate of Science - Psychology
University of Phoenix
Killeen, TXSkills
- Data Management
- Microsoft Office
- Issue Resolution
- Process Improvement
- Conflict resolution
- Service enhancement
- Communication strategies
- Superior Interpersonal Skills
Timeline
Customer Care Associate
Cotality
09.2025 - Current
PHARMACY PRODUCTION CLERK
ExpressScripts
11.2023 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
Aegis
10.2012 - 05.2014
RETAIL SALES ASSOCIATE
Bath & Body Works
06.2009 - 07.2010
INTELLIGENCE ANALYST
United States Army
03.2003 - 04.2008
Associate of Science - Psychology
University of Phoenix