Savanna Rapoza
Middletown,NJ
Summary
Experienced and highly motivated professional with a Bachelor's degree of Science from the University of Alabama, seeking challenging positions that capitalize on my academic background and skill set. Proven ability to thrive in demanding environments, with a track record of success in tackling complex challenges and delivering results. Possesses strong analytical skills, a keen attention to detail, and a dedication to continuous learning and professional development. Excited to leverage my education and experiences to contribute effectively to a dynamic team and make meaningful contributions to the organization's success in hard positions.
Overview
10
10
years of professional experience
Work History
Customer Care Associate
Plymouth Rock Assurance
Woodbridge , NJ
2023.10 - Current
- Address client inquiries regarding insurance policies, coverage options, billing inquiries and claims processes, ensuring clarity and understanding.
- Collaborate closely with insurance agents to facilitate policy renewals, updates, and modifications in accordance with client preferences and regulatory requirements.
- Handle client complaints and escalations with professionalism and efficiency, striving for first-call resolution and maintaining client satisfaction
- Maintain accurate and confidential client records in the agency's database, documenting interactions, inquiries, and resolutions.
Volunteer
Veterans Affairs Medical Center
Tuscaloosa , AL
2023.01 - 2023.05
- Provided frontline customer support to veterans and their families by answering inquiries, scheduling appointments, and directing calls to appropriate departments.
- Assisted in administrative tasks, including filing, data entry, and other duties as assigned by supervisors.
- Followed directions from supervisors and completed tasks within an appropriate timeframe
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Resolved complaints or issues using strong customer service and engagement skills.
Babysitter
Jersey Strong Gym
Middletown , NJ
2018.06 - 2019.06
- Monitored children's safety and well-being to prevent accidents and falls
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Lifeguard
Runaway Rapids Waterpark
Keansburg , NJ
2017.05 - 2017.08
- Administered first aid and CPR in response to life-threatening situations
- Filled out incident and accident reports and submitted to supervisor.
- Interacted with clients and management on a daily basis to ensure all safety regulations were being followed.
Receptionist
Green's Auto Performance Center
Red Bank , NJ
2014.09 - 2015.03
- Scheduled and confirmed appointments
- Sorted incoming mail and directed to correct personnel each day.
- Interacted with customers in a professional manner to ensure they were satisfied with the overall experience.
Education
Bachelor of Science - Human Environmental Sciences, Public Health Concentration: Health Professions
The University of Alabama
05.2023
Skills
- Handling Inquiries and Resolving Issues efficiently
- Public Health Knowledge
- Research and Analytic Skills
- Organizational Skills
- Communication Skills
- Data Management
- Problem Resolution
- Data Collection
- Product Knowledge
- Microsoft Outlook
- Microsoft Excel
Gamma Phi Beta
- New Member Educator- January 2020-May 2021
- Recruitment Member- August 2020-August 2021
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
Timeline
Customer Care Associate
Plymouth Rock Assurance
2023.10 - Current
Volunteer
Veterans Affairs Medical Center
2023.01 - 2023.05
Babysitter
Jersey Strong Gym
2018.06 - 2019.06
Lifeguard
Runaway Rapids Waterpark
2017.05 - 2017.08
Receptionist
Green's Auto Performance Center
2014.09 - 2015.03
Bachelor of Science - Human Environmental Sciences, Public Health Concentration: Health Professions
The University of Alabama
Similar Profiles
Benjamin CurtisBenjamin Curtis
Total Loss Claim Representative at Plymouth Rock AssuranceTotal Loss Claim Representative at Plymouth Rock Assurance
Jennifer FernandezJennifer Fernandez
Property Damage Adjuster at Plymouth Rock AssuranceProperty Damage Adjuster at Plymouth Rock Assurance
Joseph C. Lisella IVJoseph C. Lisella IV
Property Claims Supervisor at Plymouth Rock AssuranceProperty Claims Supervisor at Plymouth Rock Assurance