Rene Fernandez
Duarte
Summary
Results driven retail professional with a focus on customer engagement and teamwork. Experienced in resolving issues promptly and maintaining a positive store reputation, resulting in repeat business and loyalty.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Walmart
05.2023 - Current
- Operated point-of-sale system for accurate transaction processing and cash handling.
- Engaged with customers to build rapport and encourage repeat business through positive interactions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Food Service Cashier
Yoshinoya
05.2025 - 11.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the service area to enhance customer experience.
- Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
- Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.
- Complied with company policies regarding discounts, promotions, or special offers while processing transactions correctly.
Education
High School Diploma -
Nogales Highschool
La Puente, CANo Degree - Pharmacy Technician
North West College
Pomona, CA10-2026
Skills
- Customer service
- Problem-solving
- Time management
- Cash handling
- Customer engagement
- Teamwork and collaboration
- Reliability and punctuality
- Fluent in Spanish
- POS system operations
- Policy and procedure adherence
- Communication and Adaptability
- Cross-selling techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Service Cashier
Yoshinoya
05.2025 - 11.2025
Retail Sales Associate
Walmart
05.2023 - Current
High School Diploma -
Nogales Highschool
No Degree - Pharmacy Technician
North West College