Rene Fowlkes-Robbins
Kingwood,TX
Summary
Dynamic customer service professional with extensive experience at Kroger, excelling in complaint resolution and payment processing. Proven ability to enhance customer satisfaction through effective communication and training. Recognized for fostering team collaboration and maintaining high service standards, ensuring a seamless shopping experience for all customers.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Kroger
Atascosa, TX
02.2023 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Learned product knowledge to provide accurate information and support.
- Supported team in maintaining service standards and fostering customer satisfaction.
- Adapted to changing priorities while managing multiple tasks effectively.
- Collaborated with colleagues to streamline communication processes for improved efficiency.
- Engaged with customers to gather feedback and enhance service delivery.
- Trained new staff on customer service protocols and best practices.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Cashier
Kroger
Kingwood, TX
09.2022 - 02.2023
- Processed customer transactions efficiently using POS systems, ensuring accurate cash handling.
- Maintained cleanliness and organization of checkout areas to promote safety and efficiency.
- Collaborated with team members to streamline checkout processes during peak hours.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Sps
Ross Dress for Less
Union City, CA
06.2021 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Customer complaint resolution
- Telephone etiquette
- Customer service excellence
Timeline
Customer Service Lead
Kroger
02.2023 - Current
Cashier
Kroger
09.2022 - 02.2023
Sps
Ross Dress for Less
06.2021 - 09.2022