Renee Moen

Accomplishment: Started out as Reception Supervisor, Warranty Administrator and BDC Manager. While working in all position, improved how we work with all departments.

• Developed training material for Receptionist & warranty.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Handled all payments for day-to-day business (Finance Department, Parts and Service)
• In Reception, over saw two accounts along with Reconciling accounts daily
• Review claims for manufacturer's compliance with policy and procedures
• Code claims
• Processing all warranty, made sure we collect payments
• Make sure all claims have supporting documentation,
• Warranty Admin, manage 3 accounts and keep schedules clean
• Process digital imaging and transportation damage claims
• Train technicians and advisors on policy and procedure
• Making sure all parts are on repair orders
• Work with management in sales, parts and service departments to make sure claims are documented and processed correctly
• Work with sublets companies, analysis reports
• Work with customers as needed
• Department audits
• Help dealership stay compliant with manufacturers policy's & procedures,
• Motivate teammate to achieve their highest potential,
• Keep my certification up to date
• BDC Manager
• Boosted mural,
• Increase appointments from 1300-1800 per month to 2100 plus per month
• Over saw the phone operators & agents
• Handle customer complaints
• Set goals for agents to achieve
• Would also listen to calls, evaluated employee performance and conveyed constructive feedback to improve skills
• Prepared variety of different written communications, reports and documents
• Worked with customers to understand needs and provide excellent service
• Handled call to address customer inquiries and concerns
• Collaborated with team members to achieve target results
• Improved operations through consistent hard work and dedication
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

My position was eliminated after the buy/sell of the dealership.

• Identified issues, analyzed information and provided solutions to problems

Responsibilities entails but not limited to

• Helping write and manage CDCS/DD waiver and determine how create budget
• Hire, let go staff
• Train all staff that works in home
• Payroll
• Schedule
• Making all medical appointments
• Filling out all paperwork with county and medical providers
• Following up with any medical information and county
• Medical cares
• Created medical document with all information doctor would need and keep it up to date
• Over see medications. From ordering, watching for expirations, filling and making sure medication is taken
• Make sure school has medication, order medical supplies, check vitals, and documentation as needed.
• Supervised residents preparing meals and handling chores and provided constructive feedback
• Managed day-to-day operation of home to comply with regulations and agency standards
• Assisted residents with daily hygiene and living tasks
• Communicated with delegating nurse to coordinate and complete medical services
• Established team priorities, maintained schedules and monitored performance
• Maintained professional demeanor by staying calm when addressing unhappy or angry clients
• Evaluated employee performance and conveyed constructive feedback to improve skills

Accomplishment: Hired on as an Assistant Manager in 2013 and in a year worked my way to Store Manager & Multi-Unit Manger, Local marketing, fundraising & training Manager/Area Assistant.

• Problem solve money issues related to registers and deposits, local marketing, help hiring for stores, create guides to help manager on daily paperwork, create spreadsheets for projecting prep, help with hiring process of new managers, help problem solve issues with in stores, teach managers how to do local marketing, create training on new software, and much more
• Setting up fundraisers, special promotions for businesses and just get word out that there is Papa Murphy's in area
• Created training materials for managers, guides for tracking marketing, several types of fundraisers, and different ways to do marketing
• Ran high volume store
• All day-to-day activities from, cash handling, deposits, payroll, prep list, morning/day prep, training all employees, hiring/firing employees, write-ups, managing rushes, scheduling, daily/weekly inventory, placing orders, quality control, hit numbers weekly/monthly and much more
• Manager/Store Managers, training, quality control, weekly visits, check cleanliness, audits on inventory & cash
• Dealt with P&Ls, run conference calls/meeting, would help in 21stores if needed, Order store supplies, make sure store hit their numbers (labor, food, sales)
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
• Conducted orientation sessions and organized on-the-job training for new hires
• Assessed skill gaps for employees and developed training courses to meet identified needs
• Organized and edited training manuals, multimedia visual aids and other educational materials
• Trained staff during demonstrations, meetings, conferences and workshops
• Managed new employee orientation training process for more than 50 employees each year
• Managed all exempt employee coaching, training and performance improvement actions