Summary
Overview
Work History
Education
Skills
Timeline
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Rene Ngobi

Laurel,Maryland

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Which significantly enhances customer satisfaction and operational efficiency. Skilled in computer assistance, adept at multitasking and promoting product quality assurance with a confident approach.

Overview

3
3
years of professional experience

Work History

Delivery Driver

DoorDash
01.2023 - Current
  • Maintained accurate records of goods delivered and collected payments as required.
  • Transported and safely delivered items to prevent damage or loss.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Balancing time with choosing my own schedule per day, while also being in school.

Birthday Party Host/Ride Attendant

Urban Air
Laurel, Maryland
05.2023 - 09.2023
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Provided food, beverages, and cake for all attendees.
  • Ensured a safe environment by monitoring children's behavior.
  • Managed check-in process for parents or guardians of young guests.
  • Greeted guests and welcomed them to the birthday party.
  • Set up decorations, balloons, and other materials for the celebration.

Restaurant Hostess

Red Lobster
Laurel, MD
08.2022 - 10.2022
  • A hostess, who had to greet customers with a warm welcome.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Provided menus and answered questions about menu items and specials.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Front of House Staff Member

Chic-Fil-A
Laurel, MD
06.2021 - 09.2021
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managing different areas of the store and alternating, if need be, with team members.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Some College (No Degree) - Computer Science

Norfolk State University
Norfolk, VA

Some College (No Degree) - Computer Science

Bowie State University
Bowie, MD

Skills

  • Goods Transport
  • Product Promotion
  • Quality Assurance
  • Organizational Skills
  • Computer Assistance
  • Computer Coding
  • Teamwork and Collaboration
  • Customer Service
  • Effective Multitasking

Timeline

Birthday Party Host/Ride Attendant

Urban Air
05.2023 - 09.2023

Delivery Driver

DoorDash
01.2023 - Current

Restaurant Hostess

Red Lobster
08.2022 - 10.2022

Front of House Staff Member

Chic-Fil-A
06.2021 - 09.2021

Some College (No Degree) - Computer Science

Norfolk State University

Some College (No Degree) - Computer Science

Bowie State University

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Rene Ngobi