Rene Portillo
Richmond,TX
Overview
3
3
years of professional experience
Work History
Crew Team Member
McDonald's
Rosenberg, TX
11.2023 - Current
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Restocked items on shelves as needed.
- Answered customer questions regarding product features, pricing, availability.
- Processed merchandise returns and exchanges according to company policies.
- Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Inspected equipment for proper functioning prior to use.
- Reported any maintenance issues immediately to supervisor or manager.
- Ensured that products are properly labeled before placing them on shelves.
- Replenished inventory levels when necessary.
- Monitored expiration dates of food products.
- Prepared sandwiches and drinks for customers according to their specifications.
- Cleaned work areas regularly throughout shift.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Resolved conflict according to company protocols.
Team Member
Pepperonis Pizza And Hookah Cafe
Rosenberg, Texas
08.2022 - 09.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
Team Leader
Burger King
North Wilkesboro, North Carolina
05.2021 - 06.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Implemented changes in response to changing business needs or customer demands.
- Facilitated communication between cross-functional teams within the organization.
- Offered training and support to keep team members motivated and working toward objectives.
Education
High School Diploma -
Wilkes Community College
Wilkesboro, NC01-2023
Skills
- Cleaning and sanitation
- Cooking
- Food handling safety
- Food handling
- Customer Engagement
- Dishwashing
- Cash Handling
- Beverage Preparation
- Telephone Etiquette
- Menu Memorization
- Performance Improvement
- Health Code Compliance
Timeline
Crew Team Member
McDonald's
11.2023 - Current
Team Member
Pepperonis Pizza And Hookah Cafe
08.2022 - 09.2023
Team Leader
Burger King
05.2021 - 06.2022
High School Diploma -
Wilkes Community College