Rene Soto
Round Lake,IL
Summary
Dedicated professional with strong customer service skills and attention to detail. Proven ability to troubleshoot technical issues and optimize workflows to enhance service delivery.
Overview
9
9
years of professional experience
Work History
Tech Level 1
CDW
Vernon Hills, IL
09.2019 - Current
- Troubleshot and resolved technical issues for diverse client environments.
- Conducted system installations and configurations to meet client specifications.
- Assisted in maintaining inventory of hardware and software resources.
- Collaborated with cross-functional teams to implement process improvements.
- Optimized workflows to enhance service delivery efficiency and client satisfaction.
Banquet Server
Marriott
Lincolnshire, IL
04.2017 - Current
- Delivered exceptional service during banquet events, ensuring guest satisfaction and adherence to Marriott standards.
- Collaborated with kitchen staff to coordinate timely food service and presentation for large-scale events.
- Set up and dismantled banquet rooms, maintaining organization and cleanliness throughout the process.
- Assisted in training new servers on best practices for efficiency and customer service excellence.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
Education
High School Diploma -
Round Lake Senior High School
Round Lake, ILSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Quality control
- Documentation and reporting
- Heavy lifting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tech Level 1
CDW
09.2019 - Current
Banquet Server
Marriott
04.2017 - Current
High School Diploma -
Round Lake Senior High School