I am a dedicated and results-driven professional seeking a Superintendent or Customer Service role where strong leadership, problem-solving, and communication skills can contribute to efficient operations and exceptional client satisfaction. Bringing a proven ability to manage teams, resolve issues promptly, and ensure quality standards in both construction and customer-focused environments.
Overview
20
20
years of professional experience
Work History
Superintendent/ Manager
Classic Handcrafted Roofing
10.2016 - 05.2025
Seasoned construction professional with over 10 years of experience managing commercial, residential, and infrastructure projects from pre-construction through closeout. Demonstrated success leading cross-functional teams and delivering large-scale projects on time, within budget, and to the highest safety and quality standards. Skilled in project scheduling, subcontractor coordination, cost control, and stakeholder communication. Expert in interpreting blueprints, technical drawings, and specifications to ensure compliance with building codes, safety regulations, and industry standards. Strong leadership and site management skills with a focus on productivity, OSHA compliance, and client satisfaction.
Topographic Feild Technician
SILS
05.2012 - 06.2016
Skilled field technician with hands-on experience in topographic and land surveying for construction, engineering, and development projects. Proficient in operating total stations, GPS equipment, and data collectors to gather accurate field measurements and topographic data. Adept at interpreting site plans, performing boundary and elevation surveys, and collaborating with survey crews to ensure precise data collection. Committed to safety, accuracy, and delivering reliable survey data for project planning and design.
Customer Service Representative/ Quality Assurance Specialist
Lennar
08.2005 - 08.2009
Detail-oriented customer service professional with a strong background in quality assurance and control. Proven ability to deliver exceptional service while monitoring and improving service quality, compliance, and customer satisfaction. Skilled in identifying process gaps, implementing corrective actions, and maintaining performance standards in fast-paced environments. Adept at using data-driven insights to enhance service delivery and ensure adherence to company policies and industry regulations.
Education
High School Diploma -
ETI
Guanajuato, Mx
07.1989
Skills
Customer assistance
Commercial construction experience
Leadership and vision
Project estimation and bidding
Creative problem solving
Languages
Bilingual: English/Spanish native
Timeline
Superintendent/ Manager
Classic Handcrafted Roofing
10.2016 - 05.2025
Topographic Feild Technician
SILS
05.2012 - 06.2016
Customer Service Representative/ Quality Assurance Specialist