Rene Thomas
Data Center Engineer
Laurel,Maryland
Summary
Highly motivated / experienced IT professional with a Global education background in Computer Science & IT. Adept at troubleshooting hardware and software problems. Skilled in networking, server management, computer assembly and maintenance. Aspiring data center / network technician with wide knowledge of electronics circuitry, operation systems, application software installation and security implementation. Positive work ethic, versatile and diligent with the ability to learn new tasks quickly. Currently pursuing leading industry certifications (Network +, CCNA, CISSP).
Overview
11
11
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Data Center Engineer
Amazon Web Services
Sterling, VA
05.2020 - Current
- Developed, implemented and maintained data analytics protocols, standards and documentation.
- Collaborated with system architects, design analysts and others to understand business and industry requirements.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Identified and reported problem devices and replaced defective parts.
- Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure.
- Followed procedures defined by run logs and monitoring systems.
- Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.
Sr. Advanced Repair Agent/Apple Service Technician
Geek Squad
Laurel Maryland, MD
11.2014 - 05.2020
- Work in a break / fix environment providing clients and corporate employees with troubleshooting, diagnostics, repair and support for Windows, Mac, iOS, Android, Chrome OS devices etc.
- Offer expert advice, install / update security software and policies for clients to effectively protect their devices from malicious cyber threats. Hardware / software installation.
- Perform data backup following standard operating procedures while adhering to strict data privacy guidelines.
- Setup and configure LAN and WAN, deploy security policies as per client needs.
- Use ticketing system to accurately document and log service tickets, Keeping records of all repairs and fixes for future reference.
- Repair Apple devices as part of Apple service repairs.
- Provide one-on-one consultation services with World Class customer service to clients.
Information Technology Officer
Government Of Grenada - Ministry Of Education
09.2005 - 05.2009
- Work with a team to provide technical training and support to 150 internal employees and support for computer terminals connected to a central server. Operate with integrity maintaining confidentiality.
- Collaborate with other Government ministries on server management, cyber security and standardization of IT equipment.
- Conduct joint training seminars with regional agencies to formulate successful strategy to resolve problems.
- Provide technical support to 37 schools, maintain hundreds of terminals, ensuring the latest software updates and anti virus software are installed.
Education
Bachelor of Science - Computer Science (Graduated With HONORS)
University of Greenwich
London UK 01.2011 - 07.2013
Advanced Diploma in Computer Science
West London College
London UK 05.2009 - 01.2011
Computer Hardware And Networking Diploma
Computer Management Corporation
New Dehli - India 01.2006 - 03.2006
Diploma in Electronics Technology
T. A. Marryshow Community College
09.2000 - 06.2002
Skills
Microsoft Windows / Windows Server, Mac, Linux, Android, iOS
JAVA, Android App Developer, Microsoft Project, Active Directory, Group Policy & Database Management
Network and firewall proficient, CISCO, VMware, Antivirus, Access Control
Preventive and reparative maintenance
Software Engineering Methodologies, Testing, Coding
Freelance Desktop / Network Support Technician
Systems inquiry proficiency
Risk analysis
Report generation
Certification
Apple Certified Repair Technician
Accomplishments
- Document, design, program and implement an android mobile application for final year university project.
- Project management experience gained from conducting school training projects from inception to conclusion. Knowledgeable with gantt charts, spreadsheets, database creation and time management.
- Developed detailed and well-received test plans, test cases and test scripts.
- Built numerous bespoke computers for entities requiring high-end computer systems for Audio Visual / studio production.
Timeline
Data Center Engineer
Amazon Web Services
05.2020 - Current
Sr. Advanced Repair Agent/Apple Service Technician
Geek Squad
11.2014 - 05.2020
Bachelor of Science - Computer Science (Graduated With HONORS)
University of Greenwich
01.2011 - 07.2013
Advanced Diploma in Computer Science
West London College
05.2009 - 01.2011
Computer Hardware And Networking Diploma
Computer Management Corporation
01.2006 - 03.2006
Information Technology Officer
Government Of Grenada - Ministry Of Education
09.2005 - 05.2009
Diploma in Electronics Technology
T. A. Marryshow Community College
09.2000 - 06.2002