Renea Aponte

Appleton,WI

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

years of professional experience

Certification

Work History

Call Center Representative

Tundrraland

Appleton, WI

06.2022 - Current

Generated leads through cold calling, online searches, and referrals from existing clients.
Resolved customer complaints promptly and effectively.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Listened to customer needs to identify and recommend best products and services.
Greeted and assisted customers to foster positive experiences.

Education

CNA - Health Aide

Quality CNA Training

Kaukauna, WI

05-2021

Custom

I am a hard worker.I am very family oriented. In my spare time i like the outdoors,Nature,Photography.

Certification

I have my License to be a CNA in the health felid.

Languages

English

Elementary

Affiliations

In my Spare time i like the Outdoors,Nature,Photography. I am very family orientated.

Accomplishments

None

Timeline