Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaisha Nicholas

Oklahoma City

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

5
5
years of professional experience

Work History

Call Center Representative

SYNQ3 Restaurant Solutions LLC
Oklahoma City
06.2020 - 01.2025
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Handled customer calls with professionalism and efficiency.

Education

GED -

Metro Tech
Oklahoma City, OK
05-2018

Skills

  • Customer service
  • Data entry
  • Technical troubleshooting
  • Product knowledge

Timeline

Call Center Representative

SYNQ3 Restaurant Solutions LLC
06.2020 - 01.2025

GED -

Metro Tech
Kaisha Nicholas