Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rene D. Johnson

Tampa,Florida

Summary

Proven track record in enhancing client relationships and streamlining operations, demonstrated during tenure at Andersen Tax LLC. Expert in CRM software and adept at maintaining professionalism under pressure, I excel in organizational skills and client support, achieving a 40% increase in client satisfaction. Skilled in both customer service excellence and effective problem resolution. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

45
45
years of professional experience

Work History

Associate – Client Services

Andersen Tax LLC
07.2024 - Current
  • Collating tax returns, Electronic tax returns via portal, secured email, Formatting documents and correspondence, Scheduling client meetings virtual, in office and outside of office, Building a relationship with clients via telephone and in person, Maintaining client list and office lists, Binding Performance Reports and other documents, Maintaining office equipment, Travel arrangements for conferences, Document mail posting, Maintaining and scheduling conference room calendars, Organizing office holiday events

Executive Assistant

Reilly, Fisher & Solomon, P.A.
05.2007 - 07.2024
  • Supporting six Partners, and their Associates, Interacting with clients in person and via phone, Transcribing letters, memos, client newsletters, Formatting documents, Maintaining office files and personal files, Travel arrangements for conferences, Calendar maintenance, scheduling meetings and events, Maintaining client list, Remote bank deposits, Maintaining office equipment, managing office supplies, Collating tax returns, Electronic tax returns via Sharefile, secure email

Sr. Administrative Specialist

Hillsborough County Planning and Growth Management
11.2005 - 05.2007
  • Supporting the Director of Planning and Growth Management, Calendar Maintenance, Processing Performance Reviews, Scheduling Meetings and interacting with the Public, Spreadsheets, Letters & Memos, Manage time entry

Emergency Dispatch Operator

Hillsborough County Emergency Dispatch
09.2006 - 10.2006
  • Process emergency medical and fire calls from the public, Dispatch emergency vehicles, Interact daily with the rescue vehicles, hospitals and police

Executive Secretary

Hillsborough County Head Start
09.2005 - 09.2006
  • Supported the Support Services and Quality Assurances Managers, Created a filling system for each department, Assisted in maintaining 19 Head Start Sites, Scheduled meetings and prepared minutes, Arrange events, Interacted with facility personnel on a daily basis, Interacted daily with Head Start Bus Drivers / Custodians, Process department invoices

Executive Administrative Assistant

Commonwealth Edison
01.2000 - 01.2004
  • Vice President's direct liaison to upper-level management, Interacted daily with senior management and governmental figures, Trouble shooter for internal and external utility related issues, Interacted with federal and local government agencies, Maintained confidential records and correspondence, Coordinator for schedules, travel, meetings and event planning

Senior Administrative Coordinator

Commonwealth Edison
01.1998 - 01.2000
  • Contact for Vice President's direct reports, Responsible for events, meetings, and scheduling, prepared internal and external correspondence, Facilitated communication between internal departments, Maintained department files, Process payments for department invoices

Customer Service Representative

Commonwealth Edison
01.1985 - 01.1998
  • Effectively managed commercial and residential customer accounts, Prepared billing statements, arranged cancellation and rebilling of customer accounts, Established and disconnected electrical services, Established payment arrangements, service restorations, located misapplied payments, Upgraded to a supervisory position to resolved customer complaints, Interacted with customers in person and on the phone

Secretary - System Meter Department

Commonwealth Edison
01.1983 - 01.1985
  • Prepared training documents for the Meter Training School, Scheduled training classes, Created correspondence, memos, Maintained the departmental files, Interacted daily with the authorities regarding meter tampering cases, Process invoices for the department

Secretary - Marketing Department

Commonwealth Edison
01.1982 - 01.1983
  • Supported the Marketing Director and nine Marketing Managers, Prepared contacts for new construction underground cable installation, Maintained filing system for the Marketing Department, Created correspondence, memos and system mailing, Interacted with new construction customers daily

Clerk/Cashier

Commonwealth Edison
01.1980 - 01.1982
  • Maintained filing system for the Customer Service Department, Credit Department and Bill Adjustment Department, Processed customer payments, Answered switchboard calls

Education

Skills

  • Excellent Communication
  • Customer service excellence
  • Organizational Skills
  • Adaptability and Flexibility
  • Effective Communication
  • Administrative and Office Support
  • Customer Relations

References

Upon Request

Timeline

Associate – Client Services

Andersen Tax LLC
07.2024 - Current

Executive Assistant

Reilly, Fisher & Solomon, P.A.
05.2007 - 07.2024

Emergency Dispatch Operator

Hillsborough County Emergency Dispatch
09.2006 - 10.2006

Sr. Administrative Specialist

Hillsborough County Planning and Growth Management
11.2005 - 05.2007

Executive Secretary

Hillsborough County Head Start
09.2005 - 09.2006

Executive Administrative Assistant

Commonwealth Edison
01.2000 - 01.2004

Senior Administrative Coordinator

Commonwealth Edison
01.1998 - 01.2000

Customer Service Representative

Commonwealth Edison
01.1985 - 01.1998

Secretary - System Meter Department

Commonwealth Edison
01.1983 - 01.1985

Secretary - Marketing Department

Commonwealth Edison
01.1982 - 01.1983

Clerk/Cashier

Commonwealth Edison
01.1980 - 01.1982

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Rene D. Johnson