Summary
Overview
Work History
Education
Skills
Timeline
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Renee Albea

Chicago,IL

Summary

Dynamic Loan Processing Analyst with expertise from JPMorgan Chase & Co, skilled in enhancing operational efficiency and delivering exceptional customer service. Proven ability to train teams and execute data analysis, driving process improvements that optimize performance. Recognized for developing training materials and coaching staff to excel in high-touch client interactions.

Overview

18
18
years of professional experience

Work History

Loan Processing Analyst

JPMorgan Chase & Co, Aerotek
Chicago , IL
08.2016 - Current
  • Process lines of credit and loan transactions using the ACBS system.
  • Provide exceptional customer service, interacting with internal partners and resources.
  • Recommend process improvements for efficiency and cost savings.
  • Serve as a subject matter expert across multiple functions and processes.
  • Create and execute UAT testing scripts for various applications.
  • Handles complex research and escalation requests, notifying management as needed.
  • Train new and existing staff, developing training materials for system changes.
  • Edit procedures with feedback from global managers before publishing.
  • Coaching team members on processes and high-touch client interactions.

Commercial Teller/Processer

Hyde Park Bank/Wintrust
Chicago, IL
02.2013 - 01.2015
  • Innate ability to communicate, strategize, and promote banking products and services.
  • Exercised decorum when dealing with fraudulent activity to prevent potential bank or consumer losses.
  • Loaded and balanced ATMs and completed daily reconciliation forms.
  • Processed loan payments, and large deposits, encoding/ entering data such as rounding, account numbers, banks transit numbers and amounts.
  • Lockbox payments processor

Senior Teller/Universal Banker

US Bank
Chicago, IL
03.2007 - 12.2012
  • Specialized in payroll taxation and time calculation.
  • Trained new hires in proper banking policies, procedures, and compliance standards.
  • Delineated proper business etiquette to effectively satisfy consumer needs.
  • Processing large deposit and withdrawals
  • Opening and closing account
  • Perfection in customer service

Education

Administration -

Robert Morris University
Chicago, IL
06.1999

Skills

  • Loan processing
  • Customer service
  • Team training
  • Data analysis

Timeline

Loan Processing Analyst

JPMorgan Chase & Co, Aerotek
08.2016 - Current

Commercial Teller/Processer

Hyde Park Bank/Wintrust
02.2013 - 01.2015

Senior Teller/Universal Banker

US Bank
03.2007 - 12.2012

Administration -

Robert Morris University

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Renee Albea