Christine Adikhari
PORTSAINTLUCIE,FL
Summary
A strong foundation built over two decades in customer-centric retail environments, combined with experience in the medical field and at prominent financial institutions, including a prior role as a DMLO. The ultimate objective is to cultivate in-depth knowledge of the loan process and progress toward becoming a Loan Officer or Underwriter.
Overview
28
28
years of professional experience
Work History
Loan Processing Analyst
PNC Bank N.A.
04.2021 - Current
- Processes, analyzes and verifies submitted individual credit and income documents to ensure residential loan applications are complete.
- Managed customer experience throughout origination process, ensured compliance with established policies and procedures. Partnered with internal and external stakeholders to route communications and documents, facilitating timely transaction completion and addressing exceptions.
- Manages the review and processing of residential loan information, including loan applications and credit documents. Prepares and forwards documents to the appropriate parties.
- Verified collection and acceptance of all required borrower documents in accordance with firm policies and procedures, ensuring completeness of submission.
- Provides responses and documentation for inquiries and ad hoc requests. Completes research. Provides feedback on workflow and work received.
- PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and are able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Supported team objectives and maintained productivity while working remotely.
BSSA II
PNC Bank N.A.
07.2019 - 03.2021
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.
- Cultivates customer loyalty and increases share of wallet by delivering a differentiated customer experience. Engages customers in the lobby to understand their needs and position relevant PNC products. Educates customers on financial transaction management using available technology and resources.
- Utilizes product and procedural knowledge to identify and resolve customer issues effectively, enhancing customer loyalty.
- Ensures compliance with policies and procedures to manage risk effectively. Applies sound judgment to identify potential losses and oversees efficient completion of teller and branch operations.
Patient Access Coordinator
Cleveland Clinic (FKA Martin Health)
04.2018 - 06.2019
- Delivered comprehensive business and financial services during the patient access process on service day, ensuring smooth patient experiences.
- Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service.
- Cross-train staff in all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
- Cross-train staff in all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
- Provided support and expertise in system navigation and functionality as a Super User.
- Act as a resource for training new team members and during the implementation of new processes.
- Function as a Super User.
Relationship Manager
Bank of America
02.2012 - 10.2017
- Partnered with teams to deliver tailored consumer and small business banking solutions, guiding clients in addressing personal banking needs and achieving their financial goals
- Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
- Leveraged resources and technologies to enhance client experience and ensure operational accuracy in service delivery
- Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
- Managed client interactions by determining optimal actions that aligned with bank objectives while ensuring compliance with all regulatory standards
Teller Operations Specialist
Bank of America
01.1999 - 01.2012
- Managed client traffic by engaging and routing clients to enhance client retention
- Creates a world class client experience environment Manages market-level initiatives prescribed by market leaders
- Creates a world class client experience environment. Manages market-level initiatives prescribed by market leaders
- Drove operational excellence by engaging employees with business strategy
- Oversaw organizational priorities to ensure effective project execution and effective execution
Education
Some College (No Degree) - Business Administration
Southeastern College
West Palm Beach, FLSkills
- Loan Testing
- Microsoft
- Empower
- Epic
- Outlook
- Proficient
- Ability to multitask
- Organization
- Coaching/training
- Customer Service
- Teamwork
- Director/MSP
Personal Information
Title: LOAN PROCESSING ANALYST
Timeline
Loan Processing Analyst
PNC Bank N.A.
04.2021 - Current
BSSA II
PNC Bank N.A.
07.2019 - 03.2021
Patient Access Coordinator
Cleveland Clinic (FKA Martin Health)
04.2018 - 06.2019
Relationship Manager
Bank of America
02.2012 - 10.2017
Teller Operations Specialist
Bank of America
01.1999 - 01.2012
Some College (No Degree) - Business Administration
Southeastern College