Renee Ann Voss
Cuba,MO
Summary
Results-driven professional with extensive experience in managing all aspects of business operations, including financial oversight and strategic planning. Demonstrates effective leadership techniques that enhance daily management and boost team productivity. A strong track record in cultivating robust customer relationships and driving business growth through innovative solutions showcases a commitment to excellence. Proven expertise in organizing and coordinating event timelines, along with keen calendar management skills, ensures seamless execution of initiatives.
Overview
42
42
years of professional experience
Work History
Owner/Operator
Cuba Lakes Golf Course
Cuba, MO
01.2011 - 01.2026
- Oversaw daily operations of golf course, managing employee schedules and event logistics. Directed customer service and catering initiatives to improve client satisfaction. Coordinated event timelines, monitored daily financial reports, and maintained cleanliness standards.
- Oversaw daily operations, ensuring high standards of service and guest satisfaction.
- Developed and implemented marketing strategies to increase course visibility and membership.
- Directed financial record maintenance to streamline budgeting and improve expense tracking efficiency.
- Facilitated staff training on customer service protocols to elevate team performance.
Owner/Operator
Cuba Lakes Golf Course
Cuba, MO
01.2011 - 01.2026
- Oversaw daily operations of golf course, managing employee schedules and event logistics. Directed customer service and catering initiatives to improve client satisfaction. Coordinated event timelines, monitored daily financial reports, and maintained cleanliness standards.
- Oversaw daily operations, ensuring high standards of service and guest satisfaction.
- Developed and implemented marketing strategies to increase course visibility and membership.
- Directed financial record maintenance to streamline budgeting and improve expense tracking efficiency.
- Facilitated staff training on customer service protocols to elevate team performance.
EMT/ER Tech/Coding and Billing
Phelps Co. Hospital
Rolla, MO
01.1993 - 01.2011
- While on the ambulance I was responsible for the daily check of the ambulance and all of the equipment. As well as cleaning and restocking the ambulance. I was also responsible for patient care and transport to the hospital. I helped draw up medications, hook up EKG monitors, and assist with appropriate medications and life saving techniques when necessary. As well as writing and logging, run reports from the daily calls.
- Responded swiftly to emergency calls, providing critical care and support to patients in distress.
- Administered first aid and CPR, ensuring patient stabilization before transport to medical facilities.
- Maintained and inspected medical equipment, ensuring readiness for immediate use in high-pressure situations.
- Trained and mentored junior EMTs on best practices and emergency response protocols, enhancing team performance.
- Developed and implemented new procedures for incident reporting, improving accuracy and efficiency of documentation.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
EMT/ER Tech/Coding and Billing
Phelps Co. Hospital
Rolla, MO
01.1993 - 01.2011
- While on the ambulance I was responsible for the daily check of the ambulance and all of the equipment. As well as cleaning and restocking the ambulance. I was also responsible for patient care and transport to the hospital. I helped draw up medications, hook up EKG monitors, and assist with appropriate medications and life saving techniques when necessary. As well as writing and logging, run reports from the daily calls.
- Responded swiftly to emergency calls, providing critical care and support to patients in distress.
- Administered first aid and CPR, ensuring patient stabilization before transport to medical facilities.
- Maintained and inspected medical equipment, ensuring readiness for immediate use in high-pressure situations.
- Trained and mentored junior EMTs on best practices and emergency response protocols, enhancing team performance.
- Developed and implemented new procedures for incident reporting, improving accuracy and efficiency of documentation.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
EMT/Office Help
St. James Ambulance
St. James, MO
01.1994 - 01.2009
EMT/Office Help
St. James Ambulance
St. James, MO
01.1994 - 01.2009
CNA
Frene Valley Nursing Home
Owensville, MO
01.1996 - 01.1998
CNA
Frene Valley Nursing Home
Owensville, MO
01.1996 - 01.1998
CNA
Rolla Manor
Rolla, MO
01.1994 - 01.1998
CNA
Rolla Manor
Rolla, MO
01.1994 - 01.1998
Mid America Vulcanizing Inc.
Hillsboro, MO
01.1992 - 01.1995
Mid America Vulcanizing Inc.
Hillsboro, MO
01.1992 - 01.1995
Veterinarian Technician
House Springs Veterinarian Clinic
House Springs, MO
01.1990 - 01.1992
- During my time as a Veterinarian Assistant I gave medications to the hospitalized animals, drew up vaccines, developed x-rays, and scheduled appointments. As well as daily cleaning of cages, sterilizing instruments and documentation.
Veterinarian Technician
House Springs Veterinarian Clinic
House Springs, MO
01.1990 - 01.1992
- During my time as a Veterinarian Assistant I gave medications to the hospitalized animals, drew up vaccines, developed x-rays, and scheduled appointments. As well as daily cleaning of cages, sterilizing instruments and documentation.
Office Aide
Grandview High School
Ware, MO
01.1998 - 01.1990
Office Aide
Grandview High School
Ware, MO
01.1998 - 01.1990
Veterinarian Assistant
Cedar Hill Animal Clinic
Cedar Hill, MO
01.1988 - 01.1990
Veterinarian Assistant
Cedar Hill Animal Clinic
Cedar Hill, MO
01.1988 - 01.1990
Student Dance Instructor
Jeannie’s Dance Studio
House Springs, MO
01.1984 - 01.1986
Student Dance Instructor
Jeannie’s Dance Studio
House Springs, MO
01.1984 - 01.1986
Education
High School -
Grandview R-II High School
GrandviewGrade School - undefined
Grandview R-II Grade School
GrandviewElementary School - undefined
Hillsboro Elementary
HillsboroSkills
- Typing
- Organization
- Answering Phones
- Customer Service
- Coordinating events
- Patient care
- Transport
- Medication administration
- EKG monitoring
- Life saving techniques
- Writing
- Logging
- Report generation
- Managing employees
- Scheduling
- Time management
- People skills
- Budgeting
- Event timelines
- Catering
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Inventory management
- Strategic planning
- Relationship management
- Human resources
- Operational reporting
- Human resource management
- Marketing strategy development
- Performance analysis
- Regulatory compliance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Schedule management
- Accurate record keeping
- Document management
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 8 in the development of a very successful catering business and business growth. [Project name].
- Achieved business growth and revenue increase[Result] through effectively helping with customizing customer service, efficiency of the tasks at hand and delivering an exceptional product. [Task].
Work Skills
- Typing
- Organization
- Answering Phones
- Customer Service
- Coordinating events
Additional Experience
Gave medications to hospitalized animals, Drew up vaccines, Developed x-rays, Scheduled appointments, Daily cleaning of cages, Sterilizing instruments, Documentation, Daily check of the ambulance and all equipment, Cleaning and restocking the ambulance, Patient care and transport to the hospital, Drew up medications, Hooked up EKG monitors, Assisted with appropriate medications and life-saving techniques, Writing and logging run reports from daily calls, Running daily operations, Managing employees, Scheduling events, Overseeing customer service and catering, Organization skills, Time management, People skills, Budgets, Event timelines, Catering menus, Coordinating events, Daily deposits, Reports, Cleaning, Watching and tracking food cost, Price margins, Merchandise
Personal Information
- Title: Owner/Operator
- Date of Birth: June 28, 1972
Languages
English
Full Professional
Timeline
Owner/Operator
Cuba Lakes Golf Course
01.2011 - 01.2026
Owner/Operator
Cuba Lakes Golf Course
01.2011 - 01.2026
Office Aide
Grandview High School
01.1998 - 01.1990
Office Aide
Grandview High School
01.1998 - 01.1990
CNA
Frene Valley Nursing Home
01.1996 - 01.1998
CNA
Frene Valley Nursing Home
01.1996 - 01.1998
EMT/Office Help
St. James Ambulance
01.1994 - 01.2009
EMT/Office Help
St. James Ambulance
01.1994 - 01.2009
CNA
Rolla Manor
01.1994 - 01.1998
CNA
Rolla Manor
01.1994 - 01.1998
EMT/ER Tech/Coding and Billing
Phelps Co. Hospital
01.1993 - 01.2011
EMT/ER Tech/Coding and Billing
Phelps Co. Hospital
01.1993 - 01.2011
Mid America Vulcanizing Inc.
01.1992 - 01.1995
Mid America Vulcanizing Inc.
01.1992 - 01.1995
Veterinarian Technician
House Springs Veterinarian Clinic
01.1990 - 01.1992
Veterinarian Technician
House Springs Veterinarian Clinic
01.1990 - 01.1992
Veterinarian Assistant
Cedar Hill Animal Clinic
01.1988 - 01.1990
Veterinarian Assistant
Cedar Hill Animal Clinic
01.1988 - 01.1990
Student Dance Instructor
Jeannie’s Dance Studio
01.1984 - 01.1986
Student Dance Instructor
Jeannie’s Dance Studio
01.1984 - 01.1986
Grade School - undefined
Grandview R-II Grade School
Elementary School - undefined
Hillsboro Elementary
High School -
Grandview R-II High School