Renee Barnette
Greenville,SC
Summary
I am seeking a challenging position where I can utilize my education, work ethic, and creativity to enable me to be a proactive leader and asset to your company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Esthetician
Peace Oasis Spa-Greenville, SC
Greenville, SC
08.2020 - Current
- Performing general office duties such as filing, answering phones, and handling routine correspondence, Maintaining/upkeeping a clean and healthy environment, Opening/closing clinic greeting customers with a smile, Maintaining and handling large sums of money, Taking inventory of spa and office supplies, Handling/maintaining the clients personal medical information, Servicing clients, providing wax, facial, and various other spa services, Cleaning spa according to State of South Carolina safety and sanitary regulations
SpaServer
Mr. Crisp-Greenville, SC
Greenville, SC
06.2022 - 05.2024
- Preparing the dining area for service, Adhering to sanitation standards to keep their guests safe, Helping guests choose food and beverages offered by the restaurant, Staying updated on the current food & wine menus and advising guests accordingly, Welcoming guests into the dining area and helping them to their tables, Receiving customer orders and transferring them to kitchen staff, Identifying customer's unique dietary needs and other special orders, Opening and pouring wine table side, Calculating customer bills and printing receipts, Receiving accurate customer payments and returning the correct change, Taking responsibility for absent colleagues, Adhering to the restaurant's service standards and dress code
Office Manager
WH TRUCKING-SC
07.2015 - 08.2018
- Provides the highest quality customer experience and exceeds expectations of internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism, Utilize proprietary and non-proprietary software to dispatch, track, and follow up on roadside service calls for drivers, Creatively solves customer issues and provides resolutions to the customer's satisfaction, Escalates issues as needed to the appropriate individuals or departments, Detailed documentation of incidents and resolutions in case records, emails, etc
- In a proficient, accurate, and timely manner, Achieves phone management metrics as determined for ERS and Roadside Dispatch, Answered and screened incoming phone calls, Greeted and announced visitors, and provided guidance to appropriate locations, Record and maintain work orders as well as purchase orders, Collected, sorted and filed legal documents and other paperwork regarding Wayne County juveniles, Entered information from bills, purchase orders, and invoices into Excel and QuickBooks, Worked with general office procedures including assists in phone support for the supervisor, Responded to file request by searching, locating, retrieving and delivering records through established procedures in a timely manner, Organized and distributed payroll for drivers
Tech Support/Customer Service
Alorica (Samsung)-Simpsonville, SC
Simpsonville, SC
09.2013 - 10.2014
- Provides computer help desk support via telephone communication with end users, Oversees the daily performance of computer systems, Answers user inquiries regarding computer software or hardware operation to resolve problems, Modifies existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance
Help Desk/Customer Service Analyst
Perceptis-Greenville, SC
Greenville, SC
04.2012 - 09.2013
- Provides computer help desk support via telephone communication with end users, Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, Answers customer service/client requests or inquiries concerning services, products, equipment, claims, and reports problem areas, May be required to work in multiple/queues/skill sets over various customer contact channels, Responsible for improving customer retention through programs and service provided to customers, Utilized mechanized systems to initiate and complete service orders and handle customer requests, Continually maintain working knowledge of all company systems and services
Mental Health Associate
Spring Brook Behavior Health-Travelers Rest, SC
Travelers Rest, SC
07.2010 - 02.2012
- Participated as part of a team in the development of the monthly activity calendar, Planned and structured groups, activities, outings, and performed necessary prep work, Maintained familiarity with each client's assessment, behavior, and care plan, Documented resident's status in progress notes and completed Daily Log sheet
Living Support Specialist
Greenville County DSNB-Greenville, SC
Greenville, SC
08.2007 - 03.2009
- Assisted consumers in becoming independent, Maintained cleanliness of house and patients, Ensured clients' well-being through preparing meals and giving patients their medicine, Helped meet objective goals, Supervised handicapped adults
Education
Specialist In Psychology - Clinical Psychology
Greenville Technical College
Greenville, SCKenneth Shuler School of Cosmetology
Spartanburg, SC01.2020
Diploma
United Ministries
Greenville, SC05.2007
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Microsoft Office
- Medication Technician Training
- Mandt
- 50WPM
- Android/IOS/MAC/Windows
- Licensed Esthetician
- Software Troubleshooting
- Operating Systems
- Help Desk
- Network Support
- LAN
- Mac OS
- Technical Support
- Linux
- Customer service
- Upselling
- Technical support
- Sales
- Cash management
- Restaurant experience
- Food handling
- Serving
- Hospitality
- Guest services
- Cash handling
- Supervising experience
- Leadership
- Team management
- Fine dining experience
- Product demos
- Bartending
Certification
- Esthetician License
- Food Handler Certification
- TIPS
- ServSafe
- Driver's License
- Safety and sanitation
Timeline
SpaServer
Mr. Crisp-Greenville, SC
06.2022 - 05.2024
Esthetician
Peace Oasis Spa-Greenville, SC
08.2020 - Current
Office Manager
WH TRUCKING-SC
07.2015 - 08.2018
Tech Support/Customer Service
Alorica (Samsung)-Simpsonville, SC
09.2013 - 10.2014
Help Desk/Customer Service Analyst
Perceptis-Greenville, SC
04.2012 - 09.2013
Mental Health Associate
Spring Brook Behavior Health-Travelers Rest, SC
07.2010 - 02.2012
Living Support Specialist
Greenville County DSNB-Greenville, SC
08.2007 - 03.2009
Specialist In Psychology - Clinical Psychology
Greenville Technical College
Kenneth Shuler School of Cosmetology
Diploma
United Ministries