Hi, I’m
Janna Alexander
Esthetican
Titusville,FL
Summary
I am a passionate esthetician who has been solely focused on brow artistry for 15 years now. I had a solid clientele until the company I was working for went out of business. I have always wanted to take my creativity to the next level and learn how to do permanent makeup especially Microblading. Thank you for this opportunity and am hopeful and looking forward to working successfully together. Authorized to work in the US for any employer Highly knowledgeable individual with a successful track record of designing tailored treatment plans for clients. Proven ability to educate clients on proper skincare routines and the benefits of aesthetic treatments. Experienced in analyzing skin type and condition to develop a comprehensive skincare plan for each individual. Committed to providing excellent customer service and building long-term relationships with clients.
Overview
24
years of professional experience
1
Certification
Work History
Merle Norman Cosmetics
Esthetician
09.2021 - 12.2023
Job overview
- Brow artistry using wax, tinting, eyebrow powders and pencils.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Sold skincare and make-up to clients while showing them the proper techniques and methods.
- Applied make-up for special occasions like weddings, proms, baby showers ect.
- Sterilized equipment for patient treatments.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
AirTran Airways
Flight Attendant
03.2005 - 11.2007
Job overview
- Informed and demonstrated safety procedures to passengers
- Assisted passengers with their luggage, assigned seating, food/beverage, and other things necessary for the comfort in flying.
- Made sure the passenger was comfortable,safe, calm, as well as followed safety regulations that were required by the FAA.
- Prepared the airplane for takeoff making sure all doors were closed, seatbelts were on, passengers were seated, while in clear communication with the pilot.
Grand Floridian Spa
Receptionist/Esthetician
09.2003 - 10.2004
Job overview
- Sold and demonstrated proper application of the Jurlique products we sold.
- Performed various exstensive higly sought after facial procedures that we offered as a service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Nordstrom
Manager Clarins/ Laura Mercier Makeup Artists
03.2001 - 05.2004
Job overview
- Managed four other employees for a cosmetic line called Clarins cosmetics and skincare.
- Exceeded quotas for every month that were expected
- I applied makeup and skincare procedures to existing and potential clients.
- I organized promotional events within Nordstrom resulting in a successful amount of large amount of retail sales and new clients.
- Sold Laura Mercier Make-up always exceeding sales expectations that were demanded of me as well as applied their make-up products for special occasions, instruction, and sales opportunities.
Dr. Ouellette dental
Customer Service Representative
01.2000 - 03.2003
Job overview
- Made sure the billing and payment from insurance companies that covered dental services was properly done.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Southdade High SchoolHomestead, FL
High school or equivalent
06.1999
Skills
- Excel (Less than 1 year)
- Microsoft excel (1 year)
- Microsoft word
- Word (10 years)
- Time management (3 years)
- Cashier (10 years)
- Marketing (10 years)
- Typing (9 years)
- Training (4 years)
- Inventory (8 years)
- Microsoft office, types 50wpm, and have 20 years of customer service
- Body Waxing
- Makeup Application
- Dermabrasion
- Dental Assisting
- Sales
- Hospitality
- Customer service
- Retail sales
- Marketing
- Makeup application
- Front desk
- Cash register
- Training & development
- Typing
- Cash handling
- Customer relationship management
- Hotel experience
- Communications (10 years)
- Marketing (5 years)
- Microsoft Excel (Less than 1 year)
- Sales (10 years)
- Time Management (9 years)
- Word (9 years)
- Typing (10 years)
- Management (5 years)
- Training (8 years)
- Dental
- Microsoft Word
- General Dentistry
- Oral Surgery
- Dentistry
Certification
- Esthetics Lisence, 01/2001, 12/2001
- Esthetician License, 03/2001, 12/2024
- Driver's License, 03/2021, 03/2028
Personal Information
Title: Esthetician/facial Specialist
Timeline
Esthetician
Merle Norman Cosmetics
09.2021 - 12.2023
Flight Attendant
AirTran Airways
03.2005 - 11.2007
Receptionist/Esthetician
Grand Floridian Spa
09.2003 - 10.2004
Manager Clarins/ Laura Mercier Makeup Artists
Nordstrom
03.2001 - 05.2004
Customer Service Representative
Dr. Ouellette dental
01.2000 - 03.2003
Southdade High School
High school or equivalent