Renee Bath
INDIANAPOLIS,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
16
16
years of professional experience
Work History
Advisor Scheduling and Support
RDW Financial Group
03.2023 - Current
- Assisted advisors with research, analysis, and recommendations on various investment options.
- Improved advisor-client relationships through effective communication and follow-up strategies.
- Managed high volumes of client paperwork, ensuring accuracy and organization in all transactions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained strict confidentiality with sensitive client data while adhering to industry regulations and standards.
- Assisted clients with estate planning to organize distribution of assets based on client wishes.
Senior - Patient Care Tech - Traveler
Community Health Network
03.2017 - 03.2023
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Assisted nursing staff by performing routine tasks such as taking vital signs, administering medication, and updating medical records for increased efficiency.
- Facilitated smooth transitions between healthcare settings by coordinating patient transfers and sharing vital information with receiving teams.
- Completed thorough documentation of all patient interactions and interventions for accurate record-keeping purposes.
- Assisted physicians during medical procedures when needed, demonstrating proficiency in sterile technique and precision instrument handling skills.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Therapy Coordinator
Kindred Healthcare Inc.
02.2014 - 03.2017
- Streamlined scheduling processes for increased efficiency in therapy sessions management.
- Provided comprehensive support to therapists, ensuring timely documentation and accurate billing.
- Managed caseloads effectively, prioritizing patients based on severity and need for intervention.
- Liaised between insurance companies and patients for coverage verification purposes, minimizing financial concerns for patients receiving treatment.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Assisted with medical procedures when necessary to ensure optimal patient outcomes while adhering to safety protocols strictly.
- Ensured compliance with all federal and state regulations related to medical practices by staying up-to-date on industry best practices and adapting internal policies accordingly.
Makeup Artist
Estee Lauder - Vonmaur
11.2013 - 02.2014
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
- Demonstrated and explained use of different beauty products to educate customers.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased revenue through effective customer service and inventory management.
Customer Service Representative
Indiana Department Of Natural Resources
03.2008 - 11.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
Education
No Degree - Nursing Science
Indiana University Bloomington
Bloomington, INHigh School Diploma -
Perry Meridian High School
Indianapolis, IN05.2006
Skills
- Self-motivation
- Team collaboration
- Attention to detail
- Customer relationship management
- Medical Terminology
- Patient Scheduling
- Data Entry
- HIPAA Compliance
- Patient Care Coordination
- Appointment Scheduling
- Customer Service
- Office Administration
Affiliations
- Golf
- Traveling
- Reading
References
References available upon request.
Timeline
Advisor Scheduling and Support
RDW Financial Group
03.2023 - Current
Senior - Patient Care Tech - Traveler
Community Health Network
03.2017 - 03.2023
Therapy Coordinator
Kindred Healthcare Inc.
02.2014 - 03.2017
Makeup Artist
Estee Lauder - Vonmaur
11.2013 - 02.2014
Customer Service Representative
Indiana Department Of Natural Resources
03.2008 - 11.2009
No Degree - Nursing Science
Indiana University Bloomington
High School Diploma -
Perry Meridian High School
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