RENEE BERUBE
Jonesboro,GA
Summary
A dedicated customer service expert motivated to increasing customer satisfaction, exceeding expectations and contributing to company success and growth. Committed to using strong organizational skills to provide excellent service. A sharp problem solver with an enthusiastic and energetic attitude. An adaptive team player who actively listens to everyone and enjoys working together to solve any problem. A self-motivated self-starter.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bookstore Sales Associate
Hudson Group Inc.
02.2022 - Current
- Greet customers entering store
- Preform opening tasks per company police
- Prepare restocking orders
- Restock all products in store as needed
- Verify cash drawer amount to company specific quantity at beginning and end of shift
- Set up and dismantle various displays
- Keep store clean and organized
- Upsell and suggest additional items to customers at check out
- Answer customer questions about products and services, help locate merchandise, and promote key items
- Answer questions about books with up-to-date knowledge of sales and store promotions
Inventory Associate
WIS International Inventory Service
08.2021 - 01.2022
- Motivated team player
- Perform inventory counts
- Arrive on time as scheduled to various retail locations across region
- Track inventory discrepancies and maintain overall count.
- Resolve issues to maintain accurate records.
- Resolve customer complaints immediately, escalating those that required additional assistance.
- Enter information into system to update status reports.
- Trains newly hired employees on appropriate methods for performing audits and cycle counts.
- Monitor project progress and presented status to leaders to solve productivity issues.
Delivery Driver
door dash
07.2021 - 09.2021
- Use personal car to pick up and deliver customer orders from various retailers in south Atlanta metro area
- Group and route deliveries according to designated areas to maintain efficient delivery times
- Deliver rush merchandise on tight schedules to meet customer targets
- Handle merchandise in accordance with product handling standards
- Handle uncontrollable delays/issues with utmost professionalism and knowledgeable responses to maintain customer trust and company loyalty by contacting customer and keeping them informed
- Answer customer questions
- Inspect and maintain gas, oil and water levels as well as tires, lights and brakes
- Locate and select merchandise to verify against delivery sheet specifications
- Deliver exceptional customer service in all interactions to promote satisfaction and maintain company loyalty
- Maintain safe driving habits to protect property and general public on roadways
- Demonstrate safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
Package Handler
Amazon
08.2020 - 07.2021
- Worked independently or as part of team per task requirements
- Loaded completed orders on pallets according to delivery locations
- Operated hand-trucks and pallet jacks to move, pick up or store packages
- Assisted in loading delivery trucks with prepared packages
- Braced, padded and supported shipments to prevent shifting and damage
- Palletized boxes to streamline movement and shipment
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Disposed of debris and hazardous materials properly to avoid contamination
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies
- Juggled shift duties, prioritizing immediate tasks to streamline operations
- Culled knowledge of OSHA safety standards to communicate potential hazards and issues to manager
Quality Assurance Specialist
Fedex Ground
08.2016 - 08.2020
- Used computer programs for various applications, I.E., address searches/corrections with Google maps, Microsoft excel, etc.
- Provided excellent customer service to customers by arranging for customers to pick up their package at various facilities or to schedule deliveries to the recipient’s location per customer requests
- Responded to customer service mail
- Fixed damaged packages
- Corrected any incorrect information on packages
- Processed damage packages per company policy and procedures
- Facilitated the return of packages
- Team player
- Rerouting packages to correct destinations
- Processed hazardous material packages into system
- Instrumental in keeping work areas clean and organized
- Processed international packages
- Followed all company policies and procedures.
Package Handler Trainer
Fedex Ground
06.2015 - 08.2016
- Trained new hire employees on all aspects of job; I.E, how to load trucks, to follow all safety guidelines and regulations, all company policies and procedures
- Oversaw new employees in their roles as package handlers; handled any driver issues as needed; was responsible for setting up and cleaning up van line each day; oversaw passing out and returning all equipment each day; team player; self-motivated self-starter.
- Assisted in loading delivery trucks with prepared packages.
PACKAGE HANDLER
Fedex Ground
01.2014 - 05.2015
- Repair any small issues with a package as needed, I.E taping a box that had opened or send any packages with major issues to quality assurance department for proper repair or handling; followed all company safety guidelines, policies and procedures.
- Loaded delivery trucks with prepared packages in a manner that braced and supported packages in the designated loading zones in truck to insure safe delivery of all packages
- Protected company inventory by maintaining and organizing work areas
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
COLD LINE PREP
Compass Group USA
10.2011 - 06.2013
- Prepared from scratch all items for cold line
- Ensured all cold bar items were fully stocked
- Assisted customers as needed and provided fast, friendly service to all customers
- Prepared from scratch all varieties of coffee beverages
- Assisted with any and all clean up
- Ensured personal work area and cold bar were clean and always sanitized
- Used FIFO (first in first out) for product rotation
- Was responsible for ordering products for station
- Followed all company policies and procedures
- Product quality for consistency
- Team player and self-motivated/self-starter
Barista
NORDSTROM specialty coffee division
05.2010 - 08.2011
- Prepared from scratch all coffee beverages
- Assisted customers
- Assembled customers’ orders
- Coffee and espresso specialist
- Kept point of sale items stocked
- Assisted with all cleaning
- Adhered to recipe and presentation standards for specialty coffee
- Resolved customer disputes with tact and professionalism
- Correctly followed all health, safety, and sanitation guidelines
- Greeted guests with a pleasant smile and superior customer service and connected with each customer, recommending drinks and pastries
- Maintained the highest standards of conduct and service
Education
High School Diploma -
Lovejoy High School
Hampton, GA05.2003
Skills
- Customer Support
- Problem Resolution
- Safety regulations
- Quality Assurance
- Problem-solving abilities
- Data evaluation
- Promotional support
- Store maintenance
- Lifts up to 50 pounds
- Pallet jack and hand truck operation
- Time management skills
- Cargo handling
- Courteous and polite demeanor
- Dependable and reliable
- Exceptional written and verbal communication skills
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Affiliations
- 2016 peak season (holiday)- Bravo award recipient
- September 2017-received team player of the month award and regional bravo award for values
Certification
- 2016-2020 Hazmat certified
Timeline
Bookstore Sales Associate
Hudson Group Inc.
02.2022 - Current
Inventory Associate
WIS International Inventory Service
08.2021 - 01.2022
Delivery Driver
door dash
07.2021 - 09.2021
Package Handler
Amazon
08.2020 - 07.2021
Quality Assurance Specialist
Fedex Ground
08.2016 - 08.2020
Package Handler Trainer
Fedex Ground
06.2015 - 08.2016
PACKAGE HANDLER
Fedex Ground
01.2014 - 05.2015
COLD LINE PREP
Compass Group USA
10.2011 - 06.2013
Barista
NORDSTROM specialty coffee division
05.2010 - 08.2011
High School Diploma -
Lovejoy High School
- 2016-2020 Hazmat certified
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