Summary
Overview
Work History
Education
Skills
Timeline
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Renee Bifulco

New Port Richey,FL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

25
25
years of professional experience

Work History

Delivery Courier

Door Dash
New Port Richey, FL
01.2022 - Current
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Handled receipt, storage, identification and delivery of Food products for 50 clients per day

Delivery Courier

Dominick Maccarelli
Jacksonville, FL
10.2021 - 01.2022
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Verified load against delivery ticket before beginning every shift.
  • Safely transported product over 3,000 miles per trip.

Store Manager

Surf Style Retail
Clearwater Beach, FL
01.2020 - 10.2021
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Increased sales by 54% by ordering correct product for diverse cliental

Owner

R & Jayz Home Solutions LLC
New Port Richey, FL
09.2018 - 01.2020
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations.
  • Aligned branding initiatives and sales strategies with client goals.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Initiated Work with 4 different Property Management companies which increased sales by 50%

Team Leader Manager

Crossmark Retail Services
Tampa Bay , FL
01.2016 - 09.2018
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training and development.
  • Managed team of 10 people to reset all planograms in 12 different locations

Business Owner

A-Abate Appliance And Repair LLC
Lutz, FL
04.2013 - 08.2016
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Managed over 50 calls per day increased sales by 25%
  • Put together realistic budgets based upon costs and fees for successfully operating business
  • Verified parts and materials through audit inspections and independent checks
  • Optimized team hiring, training and performance
  • Built and deployed operational procedures, training programs and administrative systems to handle needs
  • Capitalized on social media platforms to increase market awareness and recruit sales agents
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports

Store Manager District Trainer

Big Lots Stores, Inc.
Columbus, OH
08.1997 - 04.2013
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Prepared annual budget, scheduled expenditures, and analyzed variances.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Delivered new employee onboarding and training sessions to their District Manager,
  • Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Drove sales and planned promotional and local store marketing activities.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Supervised and effectively trained 150 employees to decrease process lags and boost productivity
  • Decreased shrinkage from 3% down to 1.4% in one year.

Education

No Degree - Computer Applications

Florida Technical College
Auburndale, FL

Skills

  • Quality Assurance
  • Financial Statement Review
  • Customer Service Management
  • Staff Scheduling
  • Mathematical Calculation and Reasoning
  • Cost Reduction
  • Performance Assessment
  • Sales Promotion
  • Business Leadership
  • Goal Setting
  • Team Leadership
  • Budget Control

Timeline

Delivery Courier

Door Dash
01.2022 - Current

Delivery Courier

Dominick Maccarelli
10.2021 - 01.2022

Store Manager

Surf Style Retail
01.2020 - 10.2021

Owner

R & Jayz Home Solutions LLC
09.2018 - 01.2020

Team Leader Manager

Crossmark Retail Services
01.2016 - 09.2018

Business Owner

A-Abate Appliance And Repair LLC
04.2013 - 08.2016

Store Manager District Trainer

Big Lots Stores, Inc.
08.1997 - 04.2013

No Degree - Computer Applications

Florida Technical College

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Renee Bifulco