Renee Buss
Chatfield,MN
Summary
Customer Service Representative in multiple environments.
Known for seamless collaboration with team members and adapting to dynamic service needs. Excellent communication skills and friendly demeanor always ensure guest satisfaction and welcoming atmosphere.
Overview
29
29
years of professional experience
Work History
Server & Bartender
Sunflower RV Resort (Cal Am Properties)
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Served high customer volumes during special events, nights, and weekends.
Potato Grader
Ag World
09.2024 - 10.2024
- Established strong relationships with colleagues through effective teamwork and communication skills that promoted a positive working environment.
- Graded raw materials based on checklist of quality standards.
- Followed USDA guidelines for assessing and grading products.
Order Fulfillment Associate
Digi-Key
04.2024 - 08.2024
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Customer Service Representative/Production Coordinator
Strongwell
01.1996 - 05.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Reviewed in-house stock to determine materials availability for production jobs.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
Education
High School Diploma -
Donald E. Gavit Highschool
Hammond, IN06.1989
Skills
- Data Entry
- Complaint Resolution
- Scheduling
- Computer Proficiency
- Critical Thinking
- Microsoft Excel
- Multitasking Abilities
- Food running
- High volume dining
- Bartending
- Supply restocking
- Point of sale operation
Timeline
Server & Bartender
Sunflower RV Resort (Cal Am Properties)
11.2024 - Current
Potato Grader
Ag World
09.2024 - 10.2024
Order Fulfillment Associate
Digi-Key
04.2024 - 08.2024
Customer Service Representative/Production Coordinator
Strongwell
01.1996 - 05.2021
High School Diploma -
Donald E. Gavit Highschool
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