Renee Campbell
Rogers,AR
Summary
Proven record of accomplishment in customer service, multitasking and time management. Internally driven and self directed employee with desire to take on new challenges and adept at working independently. Proactive individual with strong organizational skills and careful attention to details. Strong analytical skills gained from previous employment with transferable skills to collect, compile, evaluate and report metrics. A superior grasp of academic principles, importance of following policies and careful record keeping and strong focus on results and meeting deadlines. Strong worth ethic, adaptability and exceptional communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Academic Advisor / Internship Coordinator
Northwest Arkansas Community College
Bentonville , AR
2019.01 - Current
- Guided students in setting goals and educational objectives.
- Provided academic advisement to students on degree requirements, creating individualized academic plans for each student and course selection.
- Maintained accurate records of student progress towards graduation.
- Evaluated transfer credits from other institutions.
- Provided appropriate service and resource referrals including Disability Resource Center, Career Pathways, Veterans Resources, Student Success Center, Counseling and Wellness, Math Center, etc.
- Maintained accurate and complete student records required by laws, college policies and regulations.
- Directed and participated in recruitment through open houses/college fairs and various enrollment activities each semester.
- Assisted in developing marketing materials for recruiting purposes.
- Established contacts with employers to create internship and employment opportunities for students.
- Created and maintained an online database for tracking internship applications and placements and reports summarizing the results of the internship program.
- Developed course content in Canvas and instructor for BADM 2703, Internship Experience.
Professional Trainer
Northwest Arkansas Community College
Bentonville , AR
2017.11 - 2018.12
- Provided instruction on diverse topics such as customer service, sales techniques, team work and collaboration, and software applications.
- Analyzed data from post-training assessments to identify any gaps in understanding or knowledge retention.
- Prepared hard copy training materials, module summaries, videos, presentations as well as develop activities and simulations to engage participants and enhance training
National Account Manager
Helen of Troy Health and Home
Bentonville , AR
2016.08 - 2017.11
- Created sales forecasts, tracked performance metrics, identified opportunities for growth and implemented strategic plans to grow.
- Reviewed operational records and reports to project sales and profitability and make decisions on any strategic changes needed based on competitive activity, market research, trends, etc.
- Managed customer relationships with key stakeholders in the retail industry through excellent interpersonal and communication skills, strong analytical skills, ability to solve problems and make decisions.
- Collaborated closely with internal departments such as product development, marketing, finance, operations, and legal teams.
- Maintained accurate records of sales activities including customer contacts, meetings, presentations.
- Increased sales +3% by growing assortment, shelf space and market share through effective cross-selling tactics.
Senior National Account Manager
Fruit of the Loom
Bentonville , AR
2014.06 - 2016.08
- Generate reports summarizing account performance vs established metrics and developed and implemented strategies to improve any opportunities in these target areas.
- Managed monthly forecasting process for all assigned accounts.
- Maintained detailed records of customer interactions, including updates on account activity and changes in customer needs or expectations.
- Engaged in weekly meetings with customer to review performance metrics, discuss any needs and requirements of the account, address any issues or concerns related to the metrics and any complex problems impacting sales and business direction.
- Researched industry trends, competitor activities, and other relevant information necessary for effective decision making.
- Weekly meetings with cross functional team including product development, marketing, finance, operations, logistics, and leval to ensure alignment of resources needed to achieve business objectives, meet deadlines and satisfy account requests.
Director of Retail and Supplier Education
Northwest Arkansas Community College
Bentonville , AR
2011.07 - 2014.06
- Program Manager for the daily operations, ensuring compliance with applicable laws, policies and regulations.
- Advised prospective students and current students on program and career opportunities.
- Key initiatives were identified and exceeded: 93% graduation rate; 87% student job placement; student admissions increased +100% year over year 2011-2014.
- Implemented and prepared comprehensive business plans to expand business with the addition of JDA ProSpace Certificate and Category Management.
- Served as a public spokesperson at community and industry events, conferences and recruiting events including job fairs.
- Developed internship and job shadow program.
- Developed program capstone project for students to showcase skills and knowledge with well developed plans and timelines.
- Partnered with Wal-Mart to expand Retail Link access and include syndicated data (NWACC was the only outside organization with access to Retail Link).
- Implemented standardized process and procedures for the program to include learning outcomes, standardized syllabi for each course, rubrics for grading and class and program assessments.
- Met 4 times each year with the advisory board to discuss industry trends, regulatory changes, and new technologies.
- Compiled data from multiple sources to make informed decisions about curriculum design, updates and implementation.
- Defined and articulated learning outcomes, measurements, performance metrics and changes to improve student learning.
Education
Master of Arts - Organizational Communications
University of Arkansas, Fayetteville
Fayetteville, AR1989-12
Bachelor of Science - Business And Industrial Communications
Missouri State University
Springfield, MO1988-05
Skills
- Proficient in Microsoft Office, Workday and Canvas
- Academic requirements knowledge
- Advising expertise
- Student support and retention
- Records maintenance
- Curriculum development
- Program management
- Administrative required reports
- Forecasting and Budget responsibilities
- Excellent oral/written/interpersonal communication
- Problem-solving abilities
- Self Motivation
- Active Listening
- Teamwork and Collaboration
- Time management abilities
- Strategic Decision Making
- Analytical Skills
- Critical Thinking
- Continuous Improvement
- Task Prioritization
- Organizational Skills
- Attention to Detail
Affiliations
- Cystic Fibrosis Foundation
- Ronald McDonald House: Fayetteville, AR
- Arkansas Academic Advising Network (ArkANN)
- National Academic Advising Association (NACADA)
Accomplishments
- Gamma Beta Phi Honor Society, Halls of Excellence in Academic Advising: Northwest Arkansas Community College
- "Advancing Leaders": Northwest Arkansas Community College
- "Sales Manager of the Year": Fruit of the Loom
- "President's Club" (highest achieving in Sales): Advanced Medical Optics
Certification
- Google Project Management, February 2023
- Google Data Analytics (In progress)
Timeline
Academic Advisor / Internship Coordinator
Northwest Arkansas Community College
2019.01 - Current
Professional Trainer
Northwest Arkansas Community College
2017.11 - 2018.12
National Account Manager
Helen of Troy Health and Home
2016.08 - 2017.11
Senior National Account Manager
Fruit of the Loom
2014.06 - 2016.08
Director of Retail and Supplier Education
Northwest Arkansas Community College
2011.07 - 2014.06
Master of Arts - Organizational Communications
University of Arkansas, Fayetteville
Bachelor of Science - Business And Industrial Communications
Missouri State University
- Google Project Management, February 2023
- Google Data Analytics (In progress)
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