RENEE CASTILLO
San Antonio,United States
Summary
Energetic and detail-focused individual with passion for delivering high-quality service and ensuring customer satisfaction. Possesses solid understanding of product selection and inventory management, coupled with strong organizational and time management skills. Committed to creating positive shopping experiences and contributing to team success.
Overview
3
3
years of professional experience
Work History
In-Store Shopper
Heb
San Antonio
08.2023 - Current
- Selects merchandise from sales floor to complete customer online orders. Sorts and unloads selected merchandise into refrigeration, frozen, or dry storage holding units. Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in a staging area, and to retrieve orders for customers. Makes decision on customers behalf if the requested item is not available. Provides excellent customer service: answers product-related questions, locates products, and helps in-store customers as needed. Returns any extra or unwanted products to their proper in-store location. Constantly communicating with department managers and partners to locate products. Minimizes shrink through handling of products. Follows standard operating procedures (SOPS); achieves productivity standards. Will perform eStore curbie duties if needed.
Curbie
Heb
San Antonio
04.2023 - 08.2023
- Use a digital tool to locate and retrieve customer orders from their designated put-away locations. Ensures orders are complete and accurate, following any customer notes or instructions. Package groceries and merchandise, and transport them from the holding area to the customer's vehicle. Communicate order changes or adjustments to customer as needed. Gather baskets and pick up trash inside and outside the eStore. Maintain and stock bag areas. Returns products to the shelf. Transfer products from slots to help free up carts. Organize carts and maintain cleanliness within the eStore, adhering to safety and sanitation standards. Greeted customers in a friendly and professional manner. Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Education
Diploma -
John F Kennedy High School
San Antonio05-2025
Associate of Arts -
Northwest Vista College
San Antonio, TX05-2027
Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Problem Solver
- Team Player
- Proficient in Word, Adobe, Power Point
LANGUAGES
English
EXTRA-CURRICULAR ACTIVIES AND CLUBS
- JV Soccer at John F Kennedy High School, San Antonio 11/2022-3/2023
- Varsity Soccer at John F Kennedy High School, San Antonio 11/2023-3/2024
- Business Professionals of America at John F Kennedy High School, San Antonio 8/2022-5/2025
Timeline
In-Store Shopper
Heb
08.2023 - Current
Curbie
Heb
04.2023 - 08.2023
Diploma -
John F Kennedy High School
Associate of Arts -
Northwest Vista College
COMMUNITY SERVICE
- P.A.M Media, San Antonio, 9/2025-10/2025
- San Antonio Food Bank, Volunteer, San Antonio, 08/2022-05/2023
AWARDS
- HEB Employee of the month, San Antonio August 2023 — August 2023,
- BPA State-1st place, San Antonio August 2022 — May 2023,
- BPA-State-2nd place , San Antonio August 2024 — August 2025