Renee Conviser
Phoenix,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Quality Specialist
Beyond Feedback
06.2022 - Current
- Audit satisfaction survey dashboards and reports for data integrity and formatting
- Complete survey integration testing and documentation
- Develop and maintain job aids for QC processes
- Develop Excel tools for trending analysis
- Ensure the standardization of dashboards and reports
- Onboard supporting QC team members
- Provide quarterly reporting on trending quality issues
Phone Interviewer
Beyond Feedback
03.2021 - 06.2022
- Conducted telephone interviews and captured feedback while remaining neutral
- Managed incoming and outgoing calls
- Exceeded expected quotas assigned by management
Owner Franchisee
Nekter Juice Bar
08.2017 - 12.2019
- Owner and Working Manager for daily operations and frontline support
- Managed day-to-day business operations
- Managed advertising for fundraisers, sponsorships, and off-peak marketing
- Managed Human Resource activities to comply with State and Federal Labor Laws and employment practices
- Managed staffing, equipment, inventory, and maintenance
- Oversaw and authorized company payroll
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Interacted well with customers to build connections and nurture relationships
Captain
Frontier Airlines
01.2006 - 01.2018
- Adhered to both domestic and international operating procedures
- Handled in-flight emergencies and security events
- Managed flight planning, crew coordination, and internal communications
- Safely operated the aircraft within limitations
- Verified and maintained compliance with internal operating standards
Education
Bachelor of Humanities - American Studies
The Pennsylvania State University
Harrisburg, PA05.1995
Skills
- Analytical problem-solving
- Compliance audit
- Cross-functional collaboration
- Decision-making
- Effective communication
- Effective time management
- Employee Management
- Prioritization and scheduling
- Quality assurance
- Quality standardization
- Strong organizational skills
- Trend analysis reporting
Technical Skills
Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), Google Docs, Zoom, Ninety.io, Salesforce, Zoho
Languages
Japanese
Elementary
Timeline
Quality Specialist
Beyond Feedback
06.2022 - Current
Phone Interviewer
Beyond Feedback
03.2021 - 06.2022
Owner Franchisee
Nekter Juice Bar
08.2017 - 12.2019
Captain
Frontier Airlines
01.2006 - 01.2018
Bachelor of Humanities - American Studies
The Pennsylvania State University
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