Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RENEE CUNNINGHAM

Ponte Vedra,FL

Summary

Experienced professional specializing in effective training plans, achieving a 15% increase in customer retention. Accomplished Owner/Photographer at Inspired Life Photography, skilled in fostering a loyal customer base with a remarkable 95% satisfaction rate. Recognized for managing multiple photography projects efficiently and meeting tight deadlines and budgets. Former Franchise Owner of a private gym, known for streamlining operations and reducing costs by 15%. Former Teacher at Toy Town Kindergarten with expertise in creative curriculum development. Actively pursuing a role in pharmaceutical sales. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Owner/Photographer

Inspired Life Photography
02.2021 - Current
  • Created loyal customer base through exceptional customer service, resulting in 95% customer satisfaction rate and numerous referrals
  • Managed multiple photography projects simultaneously, delivering all projects on time and within budget
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making
  • Consulted with customers to assess needs and propose optimal solutions
  • Captured and edited over 5000 high-quality photos for clients, resulting in a 25% increase in client satisfaction and repeat business
  • Collaborated with marketing team to create visually appealing images for social media, resulting in 25% increase in online engagement.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Franchise Owner

Private GYM
05.2017 - 05.2019
  • Streamlined operations and reduced overhead costs by through implementation of new technology and efficient processes
  • Established strong relationships with local businesses to foster community support and drive foot traffic to franchise location
  • Maintained clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Ran business effectively to consistently achieve at least 133 % of goal each year.
  • Increased franchise revenue by implementing innovative marketing strategies and promotional events.
  • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.

Policy Management

CJFS
03.2014 - 01.2017
  • Financial Services
  • Policy Management: Administering insurance policies by processing applications, endorsements, and renewals
  • Due to policies put in place increased retention by 41%.
  • Managed on average 35 calls per day pertaining to new clients and current clients
  • Maintaining accurate and up-to-date client records in brokerage's database
  • Assisting clients with policy-related inquiries and providing necessary information
  • Client Support: Providing administrative support to insurance agents and brokers in client interactions
  • Responding to client inquiries, addressing concerns, and ensuring high level of customer satisfaction
  • Facilitating communication between clients and brokerage team
  • Documentation and Filing: Managing and organizing policy documents, endorsements, and other important paperwork
  • Ensuring compliance with regulatory requirements by maintaining accurate and complete records
  • Creating and updating client files to streamline information retrieval
  • Claims Assistance: Assisting clients in claims process by gathering necessary documentation
  • Communicating with insurance carriers to facilitate timely and efficient claims resolution
  • Providing support to clients throughout claims handling period
  • Administrative Tasks: Handling general administrative tasks such as data entry, filing, and document preparation
  • Coordinating meetings, appointments, and managing schedules for insurance professionals
  • Processing billing and invoicing tasks related to insurance premiums
  • Compliance and Regulations: Staying informed about insurance regulations and ensuring brokerage's adherence
  • Assisting in preparation of compliance documentation and reports
  • Collaborating with compliance team to implement changes based on regulatory requirements.
  • Oversaw security policy management framework and departmental security policies using policy lifecycle approach.

Teacher

Toy Town Kindergarten
01.2009 - 03.2014
  • Implemented creative and interactive play-based curriculum that fostered a positive learning environment, resulting in significant advancements in foundational skills and social development among preschool students.

Education

Diploma - Teaching

TEFL
07.2022

Advanced Diploma - Dermatology Physiology Cosmetology

Face To Face Academy
07.2002

Skills

  • Business Management
  • Client Relationship Management
  • Leadership
  • Marketing
  • Policy Management
  • Project Management
  • Sales
  • Teacher
  • Verbal and Written Communication
  • Customer Relations
  • Client Service
  • Product Branding
  • Articulate Communication
  • Marketing and Advertising
  • Sales Growth

Certification

TEFL, 02/2022, 07/2022

Timeline

Owner/Photographer

Inspired Life Photography
02.2021 - Current

Franchise Owner

Private GYM
05.2017 - 05.2019

Policy Management

CJFS
03.2014 - 01.2017

Teacher

Toy Town Kindergarten
01.2009 - 03.2014

Diploma - Teaching

TEFL

Advanced Diploma - Dermatology Physiology Cosmetology

Face To Face Academy

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RENEE CUNNINGHAM