Renee Dremann
Omaha,NE
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Hill Bros Transportation, Inc
Omaha, NE
09.2019 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Evaluated employee job performance and motivated staff to improve productivity.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Audited customer account information to identify issues and develop solutions.
- Conducted training and offered staff development opportunities to decrease process lags.
- Reviewed accounts for payments received or approved credit arrangements.
Driver Relations Manager
Werner Enterprises
Omaha, NE
06.2017 - 09.2019
- Took inbound calls from Drivers who had issues to resolve internally
- Served as an escalation point if Drivers were unable to resolve issues on their own internally regarding their discrepencies.
Office Manager
Frontier Cooperative Company
Bellwood, NE
07.2014 - 07.2017
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Used judgment and initiative in handling confidential matters and requests.
Education
High School Diploma -
Bellevue West High School
Bellevue05-1997
Skills
- Project Management
- Information Security
- Quality Assurance
- Regulatory Compliance
- Workflow Management
- Report Preparation
- Account Management
- Training and Mentoring
- Complaint Resolution
Accomplishments
- I have received the Hill Bros Way award 6 times while as HIll Bros demonstrating my achievements and dedicated to our core values
Timeline
Customer Service Manager
Hill Bros Transportation, Inc
09.2019 - Current
Driver Relations Manager
Werner Enterprises
06.2017 - 09.2019
Office Manager
Frontier Cooperative Company
07.2014 - 07.2017
High School Diploma -
Bellevue West High School
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