Renee Estrada
Conroe,TX
Summary
Dynamic banking professional with extensive experience at U.S. Bank, excelling in customer relationship management and financial analysis. Proven track record in cross-selling banking products and enhancing client satisfaction. Adept at collaborating with teams to drive operational success while ensuring compliance and risk management. Committed to delivering tailored financial solutions that meet diverse client needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Banker
U.S. Bank
Tucson, Arizona
05.2022 - 09.2025
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Processed transactions accurately and efficiently at the teller window.
- Collaborated with team members to ensure smooth branch operations.
- Handled customer complaints with professionalism and empathy.
- Supported marketing efforts by promoting new bank services to clients.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Followed operational standards, promoting security, risk management and compliance.
- Cross-sold banking products such as retail and business credit cards, loans and investments.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Processed loan applications according to established guidelines.
- Participated in training sessions regarding new banking products or services.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Maintained accurate records of all transactions conducted throughout the day.
- Created strategic financial solutions to suit individualized client needs.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
Store Manager
TMX Finance Family of Companies
Tucson, Arizona
10.2020 - 05.2022
- Managed key store operations, such as processing sales transactions, collecting customer payments, and capitalizing on new business-to-business opportunities to drive growth..
- Evaluated and approved loans values based on comprehensive vehicle appraisal while preforming all underwriting tasks.
- Ensured delivery of exceptional customer service by training and coaching store staff in compliance with company policies and standard operational procedures.
- Implemented promotional strategies to enhance customer engagement and sales.
- Monitored employee performance and provided constructive feedback regularly.
- Focused on accomplishing and exceeding all sales targets.
Senior Assistant Store Manager
Speedy Cash Loans
Tucson, Arizona
01.2020 - 10.2020
- Independently managed the store and a team of six or more members.
- Complied daily/weekly/monthly reports
- Year to date, the top seller with the most open online checking accounts.
- Developed staff schedules to optimize coverage during peak hours.
Assistant Store Manager
Speedy Cash
Tucson, Arizona
01.2017 - 12.2019
- Resolved moderate to complex escalations and/or situations.
- Audited team members loans to ensure accuracy and mitigate credit loss.
- In creased yearly revenue through marketing tools and skilled sales techniques.
- Ensured compliance with company policies and safety standards.
- Led team meetings to discuss goals and improve performance.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Customer Advocate
Speedy Cash
Tucson, Arizona
09.2016 - 12.2016
- Performed daily teller functions with accuracy, including cash handling, transaction processing, such as check cashing, and customer account services.
- Processed and completed various loans.
- Ensured compliance with internal and government regulations.
- Educated clients on responsible borrowing practices and repayment plans.
- Managed customer accounts using internal database systems and software tools.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Provided customer support through phone, email and chat channels.
- Maintained a high level of professionalism when interacting with customers.
Education
High School Diploma -
Las Cruces High School
Las Cruces, NM05-2021
Graduate Certificate - Medical Billing And Coding
Carrington College
Tucson, AZ07-2013
Associate of Science - Associate of Business
Cochise College
Douglas, AZ06-2004
Skills
- Customer relationship management
- Financial analysis
- Loan processing
- Risk management
- Cross-selling techniques
- Team collaboration
- Effective communication
- Banking
Certification
- Licensed NMLS agent
- Notary
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Member of the national JA association.
References
References available upon request.
Timeline
Personal Banker
U.S. Bank
05.2022 - 09.2025
Store Manager
TMX Finance Family of Companies
10.2020 - 05.2022
Senior Assistant Store Manager
Speedy Cash Loans
01.2020 - 10.2020
Assistant Store Manager
Speedy Cash
01.2017 - 12.2019
Customer Advocate
Speedy Cash
09.2016 - 12.2016
High School Diploma -
Las Cruces High School
Graduate Certificate - Medical Billing And Coding
Carrington College
Associate of Science - Associate of Business
Cochise College