Renee Featherston
Southfield,MI
Summary
Dynamic professional with a proven track record at The Arc of Oakland County, excelling in customer service and teamwork. Recognized for enhancing user experiences and streamlining operations at Dekalb County Public Library. Adaptable and detail-oriented, with strong communication skills and a commitment to continuous improvement.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Community Living Support
The Arc of Oakland County
05.2023 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Circulation Desk Worker
Dekalb County Public Library
04.2018 - 07.2022
- Assisted patrons with inquiries, enhancing user experience and library engagement.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Trained new staff on library systems and customer service protocols, fostering team competency.
- Developed streamlined procedures for handling overdue materials and fines, improving compliance rates.
- Implemented inventory management practices for collection maintenance and resource availability.
- Collaborated with colleagues to assess service delivery, driving continuous improvement initiatives in operations.
- Assisted patrons with locating resources within the library, increasing their overall satisfaction with the services provided.
Education
High School Diploma -
Washington High
Indianapolis, IN05-1971
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
Timeline
Community Living Support
The Arc of Oakland County
05.2023 - 07.2025
Circulation Desk Worker
Dekalb County Public Library
04.2018 - 07.2022
High School Diploma -
Washington High