Renee Glunt

Schedule preventative screenings for both Medical And Medicare.

Worked on Mobile Mammo, scheduling breast cancer screenings for both LA county and San Diego county.

Help train new employees coming in. Also help train and health navigators that took over for Mobile Mammo for San Diego county.

I assisted in calling doctor's offices and pharmacies to get updated phone numbers for members with disconnected numbers.

Help members get in touch with member services, to help with various services.

Help set up transportation with CTC So members can attend their doctor's appointments.

Help members that called in with complaints. By reaching out to team leaders and getting back to my members, keeping them updated on how to fix their situations.

I take incoming calls for the HEDIS team, And reached out to them to let them know that their doctor's offices are calling for the medical records they were looking for.

Worked on multiple outreach list at once between Medi-Cal and Mobile Mammo.

• Trained team members in successful strategies to meet operational and sales targets.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Mentored new sales associates to contribute to store's positive culture.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Researched issues to obtain appropriate answers to customer inquiries.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
• Promoted business' development by building and maintaining relationships with new clients.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
• Motivated employees to success and pointed out areas of improvement, which bolstered efficiency.
• Trained newly hired cashiers in upselling techniques, and bolstering job expertise within customer satisfaction.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer relations.
• Returned change and currency and processed debit and credit card payments.
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• Set schedules for staff by planning and designating shifts and hours.
• Controlled inventory costs by carefully managing portion control and reducing waste.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Inventoried food products and associated materials on a consistent basis.
• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Integrated service and team management strategies to boost business profits.
• Limited portion sizes and used garnishes to control food costs.
• Orchestrated positive customer experiences by overseeing every area of customer service operations.
• Directed team of three deli workers on a weekly business.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
• Monitored food preparation, production and plating for quality control.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Directed activities of team of skilled kitchen workers preparing and serving meals.
• Controlled food costs and managed inventory.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Accurately completed end-of-day financial tasks daily.
• Cut spending through effective inventory management and supply sourcing.
• Effectively worked with existing clients and new clients to the highest level of customer service satisfaction in person and over the telephone on an hourly basis.

• Trained team members in successful strategies to meet operational and sales targets.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Trained and mentored new employees.
• Opened and closed store five days per week by counting registers, making deposits and storing and filing all daily paperwork.
• Processed cash, credit, debit and check payments.
• Opened inventory boxes and restocked shelves.
• Received and counted money.
• Accepted and processed customer returns.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Rotated stock according to dates and protocols.
• Broke down boxes and disposed of trash.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Directed customers to correct store locations.
• Monitored security areas during busy periods.
• Oversaw team of ten employees.