Renee Gonzales
Certified Nurse Assistant
Brea,CA
Summary
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Observant and reliable with good bedside manner and excellent time-management skills to address patient needs.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Assistant Operations Officer
Pacific Western Bank
Chino , CA
01.2005 - 01.2011
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Motivated and trained employees to maximize team productivity.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Tracked company equipment, tools and technology to manage inventory.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Lead Bank Teller Supervisor
Wells Fargo
Ontario, CA
10.2004 - 01.2005
- Reviewed operational and security reports to identify possible hazards or security breaches.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Counted cash drawers and made bank deposits.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
Bank Teller
Wells Fargo
Montclair, CA
12.2000 - 10.2004
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Sold and cross-sold bank products to new and existing customers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Counted and packaged currency and coins.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CA 09.1997 - 06.2000
No Degree - General Studies
Mt. San Antonio College
Walnut Skills
- Customer Relations
Certification
- Medical Terminology: Anatomy and Physiology
Timeline
- Nurse Assistant: Long-Term Care CNA
05-2022
- Medical Terminology: Anatomy and Physiology
12-2021
- Basic Life Support Provider
10-2021
Assistant Operations Officer
Pacific Western Bank
01.2005 - 01.2011
Lead Bank Teller Supervisor
Wells Fargo
10.2004 - 01.2005
Bank Teller
Wells Fargo
12.2000 - 10.2004
High School Diploma -
Don Antonio Lugo High School
09.1997 - 06.2000
No Degree - General Studies
Mt. San Antonio College
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