Renee Gray

Perform customer identification and verification procedures in accordance with CIP, KYC, and AML requirements.

Review and validate customer information and supporting documentation to ensure accuracy, completeness, and compliance with regulatory requirements.

Conduct customer due diligence and investigate discrepancies, unusual activity, or inconsistencies identified during the onboarding and review process.

Review identification documents and account information to verify customer identity and mitigate fraud and financial crime risks.

Research and resolve customer identification exceptions while maintaining accurate documentation and audit trails.

Escalate potential compliance concerns, suspicious activity, or high-risk customer issues to appropriate departments for further review.

Maintain confidentiality of sensitive customer and financial information while adhering to internal policies and regulatory standards.

Collaborate with Compliance, Operations, Fraud, and other internal teams to resolve customer verification and identification issues.

Meet established productivity, accuracy, quality, and turnaround-time standards while managing a high volume of customer records and requests.

Stay current with applicable regulatory requirements, internal procedures, and changes affecting customer identification and due diligence process

• Responded to inbound inquiries regarding accounts and payments.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.

• Utilized problem-solving skills to address customer queries and complaints.
• Responded to customer calls and emails to answer questions about products and services.
• Collaborated with other departments to guarantee customer satisfaction.
• Answered customer questions about product availability and shipment times.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promptly responded to inquiries and requests from prospective customers.

• Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
• Calculated child support obligations and debts.
• Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
• Provided genetic testing to determine paternity needs.
• Calculated child support obligations and debts to initiate collection actions.
• Monitored cases for support order compliance and made adjustments.
• Performed case management tasks to enforce court-ordered child support obligations.