Summary
Overview
Work History
Education
Skills
Volunteer at DVGRR dog rescue
Timeline
CustomerServiceRepresentative

Renee Hashinger

Exton,PA

Summary

Years of experience working in customer service environment. Adept at analyzing and uncovering trends in complex data and communicating to necessary parties. Proficient in Microsoft office.


Overview

31
31
years of professional experience

Work History

Privacy Investigator

Vanguard Group
03.2010 - 03.2020
  • Documented findings and prepared detailed reports.
  • Carefully documented statements, and evidentiary materials.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Conducted thorough face-to-face interviews as needed and documented investigative findings.
  • Collaboration skills
  • Proficient in Microsoft Office

Project Administrator

Vanguard Group
02.2001 - 03.2010
  • Collaborated with management and fellow supervisors to organize operations and achieve scheduled targets.
  • Work with Operational departments to optimize workflow productivity and client transactions
  • Identified and eliminated safety risks through departmental collaborations and recommending additional training.
  • Continued monitoring departmental productivity reporting and maintain open communication with departments

Supervisor of Operations

Vanguard Group
09.1994 - 02.2001
  • Identified and resolved ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual staff reviews with performance objectives for the coming year. Discuss career opportunities and objectives.
  • Resolved issues quickly to maintain quality and customer service levels.
  • Managed team of 8 communication associates, overseeing productive production processes and meeting all deadlines.
  • Communicated and collaborated with other to meet a positive end result.

Communications Specialist

Vanguard Group
09.1989 - 09.1994
  • Answered client queries and complaints to provide strong customer service.
  • Provided resolution on clients accounts when error occurred.
  • Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
  • Specialized in Retirement plans. Handling of 80 to 120 calls per day.

Education

High School Diploma -

West Chester Henderson High School
West Chester, PA

No Degree - Massage Therapy

Prisby Massage School
Boyertown, PA
11.2011

Bachelor of Science - Health And Physical Education

West Chester University of Pennsylvania
West Chester, PA
12.1979

Skills

  • Research and Resolution Skills
  • Collaboration
  • Communication Skills
  • Proficient in Microsoft office
  • Organizational Skills

Volunteer at DVGRR dog rescue

Actively volunteering for DVGRR rescue for over 20 years. Offering my assistance in a varies of responsibilities in providing new beginnings for displaced Golden Retrievers and Goldendoodles.


Responsibilities include:

  • Home Visits
  • Transportation
  • Walking
  • Administrative Duties
  • Board Member for 2 years

Timeline

Privacy Investigator

Vanguard Group
03.2010 - 03.2020

Project Administrator

Vanguard Group
02.2001 - 03.2010

Supervisor of Operations

Vanguard Group
09.1994 - 02.2001

Communications Specialist

Vanguard Group
09.1989 - 09.1994

High School Diploma -

West Chester Henderson High School

No Degree - Massage Therapy

Prisby Massage School

Bachelor of Science - Health And Physical Education

West Chester University of Pennsylvania

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Renee Hashinger