Renee Hennessey
Harlan,IN
Summary
Skilled Repair Coordinator with background in managing repair operations and coordinating cross-functional teams. Strengths include problem-solving, strategic planning, and communication skills that foster strong professional relationships. Notable impact on efficiency improvements and customer satisfaction in previous roles.
Overview
2026
2026
years of professional experience
1990
1990
years of post-secondary education
Work History
Repair Coordinator
Rockwell Automation
Woodburn, Indiana
03.2021 - Current
- Coordinated repair schedules for customer service requests and technician assignments.
- Managed inventory of parts and tools required for repair operations.
- Communicated with clients to understand repair needs and provide updates.
- Assisted technicians by providing necessary documentation and support during repairs.
- Developed workflows for efficient tracking of repair requests and completion status.
- Used computer maintenance program to produce repair orders and charge out parts.
- Created and maintained a database of service requests, repairs, and customer information.
- Monitored the progress of repair orders and provided status updates to customers.
- Managed accounts receivable related to repairs performed by the company's staff.
- Maintained records of parts inventory and ordered supplies as needed.
- Performed administrative duties such as filing paperwork and preparing documents.
- Tracked warranty information for products serviced by the company.
- Reported project progress, site problems and labor status to supervisors.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Account Manager
Auto Credit USA
Fort Wayne
09.2007 - 09.2012
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored financing solutions for diverse customer needs.
- Collaborated with sales teams to strategize new business opportunities.
Pricing Analyst
Scotts food & Pharmacy
Fort Wayne, Indiana
03.1995 - 06.2007
- Analyzed pricing data to ensure competitive market positioning and profitability.
- Collaborated with cross-functional teams to develop pricing strategies and guidelines.
- Maintained pricing databases and ensured accuracy of product information.
- Assisted in planning pricing for vendor ad items.
- Assistant night manager
- Scanning coordinator - implementation of pricing at store level
Store Manager
Family Dollar
Fort Wayne, Indiana
- Managed daily store operations and ensured compliance with company policies.
- Led team training on customer service and product knowledge.
- Supervised inventory management and conducted regular stock assessments.
- Implemented visual merchandising standards to enhance product displays.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Monitored sales reports to identify trends and improve store performance.
- Developed action plans for maintaining store cleanliness and organization.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
Wayne High School
Fort Wayne, INSkills
- Repair coordination
- Schedule management
- Inventory control
- Customer communication
- Database management
- Customer relationship management
- Parts ordering
- Workflow optimization
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Active listening
- Heavy lifting
- Adaptability
- Excellent communication
- Vendor relations
- Written communication
- Professionalism
- Policy implementation
- Cost control
- Organizational skills
- Work order processing
- Multitasking and prioritization
- Safety compliance
- Professional communication
- Data entry and analysis
- Inventory management
- Project coordination
- Field service management
- Vendor relationship management
- Multitasking capacity
- Customer service
- Repair requirements determination
- Quality assurance
- Customer relations
Timeline
Repair Coordinator
Rockwell Automation
03.2021 - Current
Account Manager
Auto Credit USA
09.2007 - 09.2012
Pricing Analyst
Scotts food & Pharmacy
03.1995 - 06.2007
Store Manager
Family Dollar
Wayne High School