RENEE HILL
Mastic,NY
Summary
Dynamic administrative professional with a proven track record at Aramark, enhancing meeting efficiency by 20% and reducing payment errors by 90%. Skilled in data management and communication, I excel in streamlining processes and supporting executive teams, ensuring compliance and fostering collaboration in remote environments.
Overview
19
19
years of professional experience
Work History
Administrative Assistant (Remote)
Aramark
09.2023 - Current
- I assist the General Manager by providing full administrative support and increasing meeting efficiency by 20%, through timely scheduling and preparation.
- Streamlined accounts payable and receivable payment processes, implementing accuracy controls that reduced payment errors and check issues by 90%.
- I prepare reports and presentations with 100% accuracy, supporting decision-making at the proper time.
- Manage all confidential files and databases, ascending data retrieval rate by 25%, while conforming to standards for data protection.
- Managed new executive onboarding; reduced onboarding cycle times by 15% through effective administrative support and coaching.
- Processed invoices and maintained financial records for budgeting purposes.
- Assisted in the preparation of reports and presentations for meetings.
- Organized office supplies and inventory to ensure smooth operations.
- Responded to customer inquiries via phone and email with professionalism.
- Maintained filing systems and document management for easy access to information.
Virtual Administrative Assistant
Con Edison
03.2013 - 05.2023
- I coordinated and executed all service-related tasks as part of a fully remote virtual office for day-to-day office operations.
- Supported the executive team with managing the claims group, overseeing data entry, filing systems, and clerical operations to optimize workflow efficiency, streamline investigations, and ensure accurate and timely claim resolutions.
- Proficiently Managed proprietary software and enterprise systems for managing customer service records, utility operations, and administrative tasks, ensuring accurate data entry and seamless workflow.
- Supported integration of new remote team members by providing onboarding, training, and documentation across approximately 10 locations.
Administrative Support Specialist
Blue Cross Blue Shield of NC
09.2016 - 11.2017
- Investigated and resolved customer concerns related to claims status, payments, and coverage, maintaining high accuracy and compliance with company policies.
- Educated members on their benefits, deductibles, and out-of-pocket costs, enhancing their understanding of healthcare plans and financial responsibilities.
- Collaborated with internal departments, including claims processing and provider relations, to expedite issue resolution and improve customer satisfaction.
- Maintained detailed records of customer interactions and resolutions, utilizing CRM systems to track inquiries and ensure follow-up on outstanding issues.
Customer Service Representative
Wachovia Bank
09.2006 - 11.2010
- Investigated and resolved customer concerns related to claims status, payments, and coverage, maintaining high accuracy and compliance with company policies.
- Educated members on their benefits, deductibles, and out-of-pocket costs, enhancing their understanding of healthcare plans and financial responsibilities.
- Collaborated with internal departments, including claims processing and provider relations, to expedite issue resolution and improve customer satisfaction.
- Maintained detailed records of customer interactions and resolutions, utilizing CRM systems to track inquiries and ensure follow-up on outstanding issues.
Education
ASSOCIATES OF BUSINESS ADMINISTRATION - Business Administration
Strayer University
Raleigh, NC06-2026
Skills
- Communication and interpersonal skills
- Team collaboration and leadership
- Remote support specialist
- Claims processing and investigation
- Multi-tasking and time management
- Data entry and management
- Scheduling and calendar management
- Regulatory compliance and documentation
- Billing and payment processing
- Microsoft Office proficiency
- Inventory and supply management
- Call center and help desk support
- Conflict resolution and problem-solving
- Point-of-sale transactions
Timeline
Administrative Assistant (Remote)
Aramark
09.2023 - Current
Administrative Support Specialist
Blue Cross Blue Shield of NC
09.2016 - 11.2017
Virtual Administrative Assistant
Con Edison
03.2013 - 05.2023
Customer Service Representative
Wachovia Bank
09.2006 - 11.2010
ASSOCIATES OF BUSINESS ADMINISTRATION - Business Administration
Strayer University