Renee Howard
Milwaukee,WI
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
10
10
years of professional experience
Work History
Housekeeper
Sheraton-Brookfield Hotel
04.2023 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
Customer Service Representative
Spotted
04.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Janitor
Milwaukee Environmental Cleaning Service
06.2019 - 11.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Janitor
ABM Janitorial Services
05.2014 - 06.2018
- Maintained floor cleaning and waxing equipment.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Moved furniture for cleaning and set up for special events.
- Reported damages and hazardous conditions to management for further action.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Operated buffers and burnishers to clean and polish floors.
Education
Associate of Science - Health Management And Clinical Assistance
Colorado Technical University
Colorado Springs, CO08.2022
Skills
- Window Cleaning
- Laundry Management
- Guest Relations
- Vacuuming
- Teamwork
- Cleaning and Organizing Abilities
Timeline
Housekeeper
Sheraton-Brookfield Hotel
04.2023 - 11.2023
Customer Service Representative
Spotted
04.2020 - 10.2021
Janitor
Milwaukee Environmental Cleaning Service
06.2019 - 11.2019
Janitor
ABM Janitorial Services
05.2014 - 06.2018
Associate of Science - Health Management And Clinical Assistance
Colorado Technical University
Similar Profiles
Thokchom KhelenThokchom Khelen
Front Office Senior Associate at Bloom Hotel, BrookfieldFront Office Senior Associate at Bloom Hotel, Brookfield
Pari DesaiPari Desai
Guest Service Agent at Sheraton Parkway Hotel | Best Western HotelGuest Service Agent at Sheraton Parkway Hotel | Best Western Hotel
Azaharul AlamAzaharul Alam
Senior Front Office Executive at Hotel Townhouse BrookfieldSenior Front Office Executive at Hotel Townhouse Brookfield
Robert SantoRobert Santo
Pattern Maker at B & E Pattern Co., Inc.Pattern Maker at B & E Pattern Co., Inc.
Monifah CocroftMonifah Cocroft
Healthcare Customer Service Representative at HumanaHealthcare Customer Service Representative at Humana