Relationship Associate
Automotive Finance Corporation
01.2022 - Current
Hi, I’m
Renee Hutchison
Rocky Mount,NC
Summary
Motivated, self starter with 20 years experience in finance, account management. and customer care seeking a position working in the finance or sales industry and looking to relocate to the Lima, Ohio area in February of 2025.
With a proven track record at One Main Financial, I excel in operations management and relationship building, enhancing client satisfaction and operational efficiency. My leadership significantly improved team development and financial product sales, showcasing a blend of strategic vision and interpersonal skills. Professional with extensive background in relationship management, prepared to drive impactful client interactions. Known for effective team collaboration and consistent achievement of results. Skilled in client communication, conflict resolution, and strategic problem-solving. Reliable and adaptable in dynamic environments.
Work History
One Main Finanical
Assistant Branch Manager
Automotive Finance Corporation
Relationship Associate
01.2022 - Current
Job overview
- Monitored client satisfaction levels through regular check-ins, promptly addressing concerns as they arose.
- Audited and corrected billing and posting documents for accuracy.
- Prepared comprehensive reports for management regarding account performance metrics, helping inform future decision-making processes.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Collaborated with customers to resolve disputes.
One Main Finanical
Assistant Branch Manager
06.2018 - 01.2022
Job overview
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Consulted customers to boost product sales and services.
Century Financial Services Inc.
Account Specialist/ Branch Manager
11.2014 - 05.2018
Job overview
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Mid State Financial
Branch Manager
03.2012 - 03.2014
Job overview
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
One Main Finanical
Account Specialist
01.2004 - 03.2012
Job overview
- Displayed meticulous attention to detail in managing various accounts concurrently.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Nash Community College , Rocky Mount, NC
N/A
Northern Nash High School, Rocky Mount, NC
High School Diploma
06.1997
Skills
- Banking
- Operations management
- Business development
- Team development
- Compliance management
- Operational efficiency
- Audit preparation
- Staff education and training
- Loan application evaluation
- Account management
- Account analysis
- Loan expertise
- Relationship building and management
- Financial product sales
- Employee scheduling
- Staff management
- Risk mitigation
- Budget control
- Risk management
- Sales expertise
- Staff development
- Annual budget development
- Account retention
- Client relationship management
Accomplishments
Mid State Financial-1200 personal loans valued at $500,000 in 9 months
One Main Financial oversaw the management of 16 million dollars worth of loan accounts.
Leader in customer satisfaction at my branch of Automotive Finance Company
Licensed Notary
Timeline
Assistant Branch Manager
One Main Finanical
06.2018 - 01.2022
Account Specialist/ Branch Manager
Century Financial Services Inc.
11.2014 - 05.2018
Branch Manager
Mid State Financial
03.2012 - 03.2014
Account Specialist
One Main Finanical
01.2004 - 03.2012
Assistant Branch Manager
One Main Finanical
Nash Community College
N/A
Northern Nash High School
High School Diploma
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