Renee Jackson
High Point,NC
Summary
Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager Deli/Seafood
Shaw's Supermarket
Hyde Park, MA
05.2021 - 07.2022
- Assisted with customer relations in a positive manner, including effective resolution of customer complaints.
- Assigned schedules for staff by planning and designating shifts and hours.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Enforced performances and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Program Director
Vinfen, Greater Boston
Boston, MA
06.2016 - 12.2019
- Supervised residential staff, oversaw the financial, and administrative operations of the residential programs.
- Responsibilities for the program included, state audits, certification updates, trainings and workshops as needed.
- Supported individuals, medication administration, medical care and financial management.
- Managed multi database reports, OARS, KRONOS, ISP, PHI, HCSIS, incident and hospitalization.
- Resolved clients issues quickly using empathy and compassion.
Surgical Scheduler III
Orthopedics, Children's Hospital
Boston, MA
01.2002 - 01.2015
- Followed physician's surgical orders, coordinated with calendar to schedule procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Managed planning, scheduling and coordination of outpatient procedures with internal and external facilities.
- Communicated with patients families to confirm arrival times and convey procedure instructions.
Education
Nursing/Human Services
Bunker Hill Community College
Boston, MAHigh school diploma or GED - College
Boston English High School
Boston, MA05.1986
Skills
- Time Management
- Team Leadership
- Budget Coordination
- Excellent Written and Verbal Communication
- Conscionable and Noble
Certification
- Certified Medication Administration (MAP), Exp 2023
- CPR/First Aid
Timeline
Assistant Manager Deli/Seafood
Shaw's Supermarket
05.2021 - 07.2022
Program Director
Vinfen, Greater Boston
06.2016 - 12.2019
Surgical Scheduler III
Orthopedics, Children's Hospital
01.2002 - 01.2015
Nursing/Human Services
Bunker Hill Community College
High school diploma or GED - College
Boston English High School
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